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FORUMS Canon Cameras, Lenses & Accessories Canon Accessories 
Thread started 09 Dec 2008 (Tuesday) 11:28
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STICKY: Canon USA Warns about Counterfeit Batteries / Chargers -- dangerous

 
pmk
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Dec 09, 2008 11:28 |  #1

I just got this email from Canon USA:

It has been confirmed that counterfeit Canon lithium-ion batteries and chargers for Canon digital cameras and digital video camcorders are in circulation. In addition, it has been reported that counterfeit batteries have been considered the cause of some battery ruptures.
In many cases, counterfeit batteries and chargers are not equipped with protective devices required to meet international quality standards. Therefore, when these batteries or chargers are used or charged, they can cause abnormal heat or leakage, ignition, rupture and other malfunctions in the batteries, chargers, and digital cameras and video camcorders. There is concern that, in the worst case, not only could digital cameras and digital video camcorders be damaged, but fire, burns, blindness and other severe accidents could occur. Thus, to ensure customer safety, we urge our customers not to use counterfeit devices.

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine lithium-ion batteries and/or battery chargers including, without limitation, counterfeit devices.

Recently, both in Japan and overseas, counterfeits of Canon's genuine lithium-ion battery packs and chargers have been frequently offered for sale on the Internet. Accordingly, please use caution when purchasing Canon lithium-ion battery packs and chargers on the Internet to ensure that they are genuine Canon brand.

Canon's genuine lithium-ion batteries have security labels on their packaging that identify them as genuine Canon products. When purchasing battery packs, please refer to this information. (See the following image for the labels.)

IMAGE: http://www.usa.canon.com/app/emails/images/counterfeitbattery.gif
For questions about "Counterfeit" products, please contact us at the following:

Call Center
1-800-828-4040 (toll free)
8:00 a.m. - Midnight, EST - Monday to Friday
10:00 a.m. - 8:00 p.m. EST - Saturday
Email: arecenter@cits.canon.c​om (external link)

Sincerely,

Canon U.S.A., Inc.

IMAGE: http://www.usa.canon.com/app/emails/service/canon_footer_left.jpg
IMAGE: http://www.usa.canon.com/app/emails/service/canon_footer_right.jpg
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r.morales
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Dec 09, 2008 12:18 |  #2

Canon battery fakes

I got this in an email from Canon . It shows pictures [the attachment] of the fake ones . Sorry if already posted


Dear Roy ,
Thank you for using Canon products.
It has been confirmed that counterfeit Canon lithium-ion batteries and chargers for Canon digital cameras and digital video camcorders are in circulation. In addition, it has been reported that counterfeit batteries have been considered the cause of some battery ruptures.
In many cases, counterfeit batteries and chargers are not equipped with protective devices required to meet international quality standards. Therefore, when these batteries or chargers are used or charged, they can cause abnormal heat or leakage, ignition, rupture and other malfunctions in the batteries, chargers, and digital cameras and video camcorders. There is concern that, in the worst case, not only could digital cameras and digital video camcorders be damaged, but fire, burns, blindness and other severe accidents could occur. Thus, to ensure customer safety, we urge our customers not to use counterfeit devices.
Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine lithium-ion batteries and/or battery chargers including, without limitation, counterfeit devices.
Recently, both in Japan and overseas, counterfeits of Canon's genuine lithium-ion battery packs and chargers have been frequently offered for sale on the Internet. Accordingly, please use caution when purchasing Canon lithium-ion battery packs and chargers on the Internet to ensure that they are genuine Canon brand.
Canon's genuine lithium-ion batteries have security labels on their packaging that identify them as genuine Canon products. When purchasing battery packs, please refer to this information. (See the following image for the labels.)


For questions about "Counterfeit" products, please contact us at the following:

Call Center
1-800-828-4040 (toll free)
8:00 a.m. - Midnight, EST - Monday to Friday
10:00 a.m. - 8:00 p.m. EST - Saturday
Email: carecenter@cits.canon.​com (external link)

Sincerely,


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r.morales
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Dec 09, 2008 12:20 as a reply to  @ r.morales's post |  #3

Sorry attachment didn't post .


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zeva
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Dec 10, 2008 00:31 |  #4

I think the dangerous ones are the actual counterfit ones.. not the third party ones...


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r.morales
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Dec 10, 2008 09:54 |  #5

I agree , but there are a lot of people that buy used and didn't get this email .
That's why I posted the picture of fakes .


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rklepper
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Dec 13, 2008 07:19 |  #6

So if you have already thrown away the packaging is there a way to tell?


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r.morales
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Dec 13, 2008 10:17 |  #7

look at picture above and enlarge it . These batteries are the ones that say canon , not the ones that say for canon .


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c2thew
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Dec 21, 2008 01:49 |  #8

any bad stories surface yet?


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Christa
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Feb 22, 2009 13:38 |  #9

is there any way to tell on the actual battery itself if the packaging has been discarded?


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Jon
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Feb 22, 2009 13:57 |  #10

Basically, Canon's saying the counterfeit batteries won't have crisp printing on the label. Top two images in the example posted.


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perfeng702
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Mar 27, 2009 16:17 |  #11

c2thew wrote in post #6918938 (external link)
any bad stories surface yet?

I think my buddy may have one of these. I'll have to take a look at it.


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malam
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Mar 29, 2009 10:27 |  #12

Jon wrote in post #7381246 (external link)
Basically, Canon's saying the counterfeit batteries won't have crisp printing on the label. Top two images in the example posted.

I got this from the Canon site also -

"As well as telltale indicators, such as those mentioned, you can easily tell if a battery pack is genuine by checking the unique hologram found on the packaging of Canon's genuine battery packs. The hologram should show the word 'Canon' running in horizontal bands. A helix shape is also displayed in
between these bands, overprinted with the word 'Genuine.' In addition, the hologram’s colour changes from gold to a greenish tint when tilted from a front-on to a horizontal position. If this colour transition does not occur, the hologram is a fake. Always take care to check for fake holograms."

I bought a pair of BP-511A recently on Ebay and luckily I still have the package. The package was genuine - has the correct printing and hologram.


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malam
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Mar 29, 2009 10:32 |  #13

Christa wrote in post #7381159 (external link)
is there any way to tell on the actual battery itself if the packaging has been discarded?

For more information on counterfeit batteries, please see the Camera & Imaging Products Association’s (CIPA) “Notice Concerning Counterfeit Battery Packs” at http://www.cipa.jp/bat​tery/index_e.html (external link)

There is a link on the cipa site to Canon's website for more examples of the marking on the batteries themselves.It has some photos of bad and damaged batteries too


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EF70-200mm f2.8L IS MKII; EF50mm f1.2L; EF16-35mm f2.8L II; EF100mm f2.8L IS Macro; EF24-105mm f4.0L IS; EF200mmf2.8L II USM

  
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malam
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Mar 29, 2009 10:36 |  #14

zeva wrote in post #6848784 (external link)
I think the dangerous ones are the actual counterfit ones.. not the third party ones...

Are you really sure ???? The third party ones can be counterfitted too.


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Jon
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Mar 29, 2009 13:23 |  #15

malam wrote in post #7622309 (external link)
Are you really sure ???? The third party ones can be counterfitted too.

The key word is "counterfeited". And there's more money in counterfeiting the brand names than the third party ones.


Jon
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Canon USA Warns about Counterfeit Batteries / Chargers -- dangerous
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