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Thread started 21 Dec 2008 (Sunday) 18:15
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worst 12 hours of my life....

 
canonnoob
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Dec 21, 2008 18:15 |  #1

So ive been home for two days and in 12 hours I have had to deal with cops. (generally i have no problems but one of these i do). Lets see... Heres the story of Jack in the box drive thru...

COLOR KEY!!!
RED= ME
Blue= Male cop
Green= Worker
Yellow= Female cop

11:23 pm Saturday DEC 20th

So I was hanging out with some close friends because we were all back from college for once and we wanted to see eachother. We were playing craps and pool and what not. I hadnt eaten all day so I then say "Hey guys Im hungry im gunna run up to JITB to get some food anyone want anything?" The guys whose house we were at said "sure Ill go with you too..." then 4 guys said they wanted some tacos. So we leave and I head up to JITB. I get to the order screen and i asked for my order of a sourdough jack large regular fry and a coke, as well as 8 tacos. Then after giving me my order I asked if i could add another order ticket to the drive thru for my passenger because he had a credit card to pay with. The lady then said "Nope you will have to go around and thru again" I said okay and no biggie. So we go up to pay and I pay with cash. I forgot to ask for no cheese ( Im lactose intolerent) and so while at the window I said
"Maam can i get no cheese on that?Im lactose intolerant and I wont be able to eat it with cheese on it"
"NO, We dont do that. you should have ordered it like that."
"can you please do this for me i will really get sick. "
"Fine we will do it but only this time"
"Thank you"

We get my food and drive around to do it again, but I notice that we didnt get my 8 tacos, only my burger and fries. My buddy orders an ultimate cheeseburger and two things of large fries. We get to the pay window and this is the conversation:
"That will be.... What are you doing up here?"
"You told us to come back around if we had two orders.. also, we didnt get our 8 tacos."
"Yes you did! I gave them to you!"
"Maam you didnt give them to me, if you would like you can check out my car to see if they are in here, we never got them"
SHe continuted to yell at me and tell me that she gave them to me, she got fed up and closed the window. I sat there until she came back.
"Look I gave you your tacos!"
"Ma am listen, you did not give us the tacos because we would have two bags of food then. and we are waiting for his order"
"What did he get?"
"An ultimate cheese burger and Two orders of fries"
"I already gave that stuff to you!"
"Ma am all we have is my order of my sourdough, there is nothign here with his food or my tacos"
"I gave all of that to you!!!!!"
"Ma am you didnt, you must have gotten the orders mixed up."
"If you dont leave Im going to call the cops"
"Alright call them and i will sit here and wait to the side"

*Ten or so minutes go by, I am waiting for my tacos and my passenger hasnt gotten his food yet, cops show up*

I open my door and am about to stand up (making sure my hands are totally in view) The cop yells at me and tells me to sit down. This conversation goes as follows:
"So whats going on?"
"I ordered my food ( Gave the officer my bag and my receipt ) and never got the tacos that were ordered, so we drove back around and ordered my passengers food and then the person in the drive thru freaked out claiming we have everything and she gave it to us and we are lying. We are still waiting on his food. All I would like is my tacos or my money back so I can go get my tacos at a different JITB"
"Okay" she then goes and knocks on the window, as another police officer comes and parks infront of me. She comes back and says,
"She says she gave you the tacos and all your food"
"Ma am you can search my car if you would like, we dont have any tacos what so ever"
"Well I might do that, let me talk to her again"
While she goes and talks to the drive thru attendant i talk to the male officer telling him what happened. The female officer comes back and says,
"She says that they have it all on video, that you got two bags of food."
"Ma am, can i see the video because we didnt get two bags"
Female officer goes over to see if she could see the tapes, while she is over there the male officer is accusing me that i am lying and that I am hiding them somewhere, I tell him to take a look at my car and see if i have them. He doesnt do that. He also asked why I was lying when they have it all on video. I told him that it must have been someone else because we dont have them. Female officer returns.
"It turns out that the woman inside does not have access to the video because she doesnt have the right authorization to see them. but if we find out that you have the bags then you will be charged with a nonsense call (when you call 911 and it isnt an emergency)"
"Why will I be charged? I didnt call you all here. I just wanted my order to be correct. When is it a crime for someones food to be correct?"
The woman comes out of the window and says, "Here are free 8 tacos, take them I just want you all gone." She hands them to the officer and then I get them.
I say," Thank you ma am this is all that I wanted, for my order to be correct. Thank you"
"Now get out of here and dont have anymore of your friends come up here and cause trouble and if we get another call on you tonight you will be in deep trouble"
"Sir we are leaving here, going to the other JITB and getting his food because we never got his."
"Well Dont cause more trouble tonight"

Then we left... The police NEVER checked my cars for the food... and it was a waste of 40 minutes...

THEN!!!!!

This morning I was in a rush to get to church so i ran out to my car... and guess what! My car had been keyed from the front headlight to the taillight on the driver side.... About 1/4" thick and deep... I was crushed...

So thats my 12 hours.. ...oh boy...

I think the only good thing about yesterday was that I got to meet with digital specialists( Jim) for lunch and it was good. He let me check out a few lenses im intersted in... So thanks Jim!!!!


Thanks for letting me rant guys... I appreciate it...


David W.

  
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DL.Photography
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Dec 21, 2008 18:27 |  #2

I'm sorry to hear...

Wow, how are you going to take care of that key mark. insurance claim?

How close do you live from that fast food place? You think the worker found your car and did it some how?


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Bruce_Bird
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Dec 21, 2008 18:29 |  #3

I dont think I've gone to KFC/Mcgarbage/Hungrys in years and got the right order.


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canonnoob
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Dec 21, 2008 18:31 |  #4

DL.Photography wrote in post #6922613 (external link)
I'm sorry to hear...

Wow, how are you going to take care of that key mark. insurance claim?

How close do you live from that fast food place? You think the worker found your car and did it some how?

well we will see how much the damage comares to the deductible.. if it isnt worth paying i wont do it....

I live probably about 1/2 mile to a mile away.... i dont think they did it...


David W.

  
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-Douglas-
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Dec 21, 2008 18:34 |  #5

Pretty poor customer service, sounds like a call to the manager is due. Or the division manager.


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stathunter
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Dec 21, 2008 18:35 |  #6

Worst min of my life......starting to read your thread and realizing I have nooo interest in reading any further.


Scott
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canonnoob
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Dec 21, 2008 18:35 |  #7

stathunter wrote in post #6922657 (external link)
Worst min of my life......starting to read your thread and realizing I have nooo interest in reading any further.

lol i understand... thanks though...


David W.

  
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canonnoob
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Dec 21, 2008 18:36 |  #8

DognBone wrote in post #6922652 (external link)
Pretty poor customer service, sounds like a call to the manager is due. Or the division manager.

im thinking corporate....


David W.

  
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SoaringUSAEagle
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Dec 21, 2008 20:39 |  #9

Sounds like maybe the cops and the workers were friends to me.... That really sucks - all over a simple order, and lack of customer service.


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canonnoob
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Dec 22, 2008 00:48 |  #10

SoaringUSAEagle wrote in post #6923348 (external link)
Sounds like maybe the cops and the workers were friends to me.... That really sucks - all over a simple order, and lack of customer service.

doubtfully but it could be.... i dunno..,. i was just like urgh... and then finding my car with a nice mark on it from a key this morning just topped it off... i had to cry lol


David W.

  
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Livinthalife
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Dec 22, 2008 00:56 |  #11

Pot luck as we call it. Though i gotta say, that has to be the most rude service I have heard of. Generally even IF you had lied, they should have just given you the tacos to keep all the craziness down. I can't believe the woman actually called 911 over 8 tacos!!! WTF? What if someone was in a serious car accident and the two cops who were tending to your taco situation were needed, and someone had died due to 8 tacos...Man some people have some serious issue...

Hope you get the car thing worked out as well, nothing makes a sh!tty day worse than having the car keyed....


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canonnoob
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Dec 22, 2008 01:07 |  #12

yeah kinda... ive been sitting watching out side now for about 45 mintues just to be sure... i got home about an hour ago or so...


David W.

  
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danieldare
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Dec 22, 2008 01:20 |  #13

wow, thats ridiculous.

reminds me of the dennys i go to alot, they just got a new late night manager.
being 17 and on an extremely tight budget, my friend and i know alot of the good meal/side dish combos to save money...

we go to the dennys around 2-3am as usual, sit in our normal spot, order our waters and tell the new manager that we know what we want.
we order:
bacon n cheese fries
chicken strips meal w/ complimentary dinner rolls and 2 sides OF OUR CHOICE, which we made 2 garden salads

as soon as we say the 2 salads she gets all snooty with us, telling us that we cant do that.
we ask why.
her answer is "just because"

not knowing that she is the new manager, we ask for the manager, and she informs us that she is the new manager.
we ask if the menus have changed, and she tells us they have not, but we cannot order 2 side salads with 1 entree.

our normal waiter comes and askes what the issue is, (asst. manager, he kows us + our parents), and she snaps at him to get back to work.

we tell her that we would just like out waters while we decide if we are going to order anything.
after about 45sec of giving us the dirtiest glare in the world, she growls the word "fine" at us, and walks away...

about 5min after that, 2 police officers walk in, and she points and waves her finger at us.
the officers walk over with the manager, asking us what we are doing to harrass the manager.
we simply inform both officers that all we did was ask for our normal order, tell them what it is, tell them that the menus have not changed, and that the manager is refusing to give us our order.
they ask if we intend to pay and we tell them yes, showing them the money.

they ask the manager if that is the case, and she growls "yes" at them, they ask if we threatened her in any way, she says no, that all we did was ask for waters while we think about if we actually want to order.

both officers start laughing and basically just walk out.

after all of that she STILL refuses to give us our food, so we just leave.

I call corporate and the district manager the next day.
both say that they have recieved multiple complaints about hre, but that she was extremely out of line that night.

the asst. manager told me the other day that she has had 2/3 strikes against her now.
the next time something happens shes fired, haha


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canonnoob
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Dec 22, 2008 01:36 |  #14

wow that does seem like how it was last night... thats stupid...


David W.

  
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danieldare
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Dec 22, 2008 02:14 |  #15

mmhmm.

the way i see it.
if im the customer, then im always right.

hahahaha.

but sorry that your whole ordeal took so long man!


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worst 12 hours of my life....
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