Well I've had my email and being a CPS member and working professional apparently doesn't allow for any special treatment.
Why I couldn't take the bodies in and wait for them is beyond me - so I am left stuck trying to juggle round work. They suggested I send them in separately - how that helps when your one remaining one goes faulty is anyone;'s guess.
Typical Canon - the customer is never right ....
This is the email - Oh and I thought being a CPS member actually DID entitle you to a quicker turnaround.
With regard to your initial e-mail, please be advised that customers are being contacted in the order which they registered their details on the website. Whilst I appreciate your comments and understand the position you are in, I hope you can appreciate that we are not in a position to prioritise anyone over other customers.
Indeed the fix can take anything from one hour upwards, but due to the queue of customers who are already scheduled in, we are not able to offer a while you wait, or any other form of prioritised service for customers who are able to visit us personally. Please be advised that regardless of the method used to actually get the camera into us, the first day of repair will remain the same.
By using an appointment system, we can contact the customer with an exact date that the camera will be collected, and quote an exact turnaround time as we have control over the amount of units that are coming in on any particular day. This also means that the customers are without their camera body for the minimal period of time rather than us holding on to it until we are able to repair it. Here at Canon UK our turnaround time is 3 working days, whereas an unpredictable backlog could take anything up to several weeks to clear.
Whilst our technicians will do their very best to turnaround the body within the 1-2 day timeframe that you have specified, we would be unable to guarantee this 100% due to the high volume of units. For this reason, may I suggest that you may wish to send the bodies in one at a time, as several other professional photographers have mentioned.
I shall await to hear from you further.
Indeed the fix can take anything from one hour upwards, but due to the queue of customers who are already scheduled in, we are not able to offer a while you wait, or any other form of prioritised service for customers who are able to visit us personally. Please be advised that regardless of the method used to actually get the camera into us, the first day of repair will remain the same.
By using an appointment system, we can contact the customer with an exact date that the camera will be collected, and quote an exact turnaround time as we have control over the amount of units that are coming in on any particular day. This also means that the customers are without their camera body for the minimal period of time rather than us holding on to it until we are able to repair it. Here at Canon UK our turnaround time is 3 working days, whereas an unpredictable backlog could take anything up to several weeks to clear.
Whilst our technicians will do their very best to turnaround the body within the 1-2 day timeframe that you have specified, we would be unable to guarantee this 100% due to the high volume of units. For this reason, may I suggest that you may wish to send the bodies in one at a time, as several other professional photographers have mentioned.
I shall await to hear from you further.
