Ok, sent my XL H1A in for repair because it was giving 4 alarm beeps when placed into REC mode. The stabilization was vibrating a little bit so to be safe I sent it to Canon's California repair center. It was still under warranty and the experience was pleasant. I sent 2 day air and they sent it back 2 day air - I had my cam back in 6 days! I was so happy. The repair receipt said there was a malformed part which they fixed (no clue if it was replaced or just realighed). I turned it on and guess what, same 4 beeps. Worse, there was something loose inside now! The stablization was worse and to add insult to injury there was a fingerprint on the lens.
Well, I sent off a letter to support and they said send it back - they said they were really sorry and gave me a free UPS shipping code (albeit 5day). So, they got it back and had it for three days and I had no service tracking number. So I wrote them again asking for it. The next day I got the tracking code and entered it into the service tracking web site - it stated that repairs were finished and it was awaiting shipping. It also stated it would be "Unit will be delivered to you within approximately 4 business days". Well, the days starting ticking away, 1, 2, 3, 4, 5... I just sent another letter asking what the delay is and will probably not have an answer until tomorrow (it's taking longer and longer to get response from them).
I just wanted to get that off my chest! I've already postponed two projects and cancelled a third. It has almost been a full month since staring this and am thinking of just scrapping all the projects. Video, unlike photography, is not so easy to deal with missing camera's. Renting a XL H1A costs like $200+ a day. I hope this is the last time I ever have to deal with a repair