Problems with my Spectraview 2690

I have purchased a new NEC Spectraview 2690 monitor August last year and was very happy with it until in December I started getting a green line appearing down my screen about 2inch away from the left bezel. This persisted for a few hours and then disappeared and didn't recur again until about a month ago. Only this time it was becoming more persistent and was lasting for a whole day. I contacted NEC and they promptly answered that the monitor will need repair and offered me to either have it repaired or exchanged. I decided to have it repaired because I thought that I wouldn't have known the history of the replacement monitor they will send me if I decide to have it exchanged. I was quite happy with their service because they also paid for the freight (monitor had to be shipped to Germany from Malta and back). All I had to do was place the monitor in its original box and wait for the TNT guy to come and pick it up.
Only problem was that when the monitor came back 3 weeks later, I noticed that it has up to 25 defective pixels. They appear as bluish white tiny spots on a black screen (one of them is red). Also on the left hand side the picture isn't as clear as on the right. When looking closer it seems as if there are horizontal rows of light and dark pixels, One other thing that I noticed is that on a grey screen I can see a wave of flicker going up from the bottom end of the screen.
I have informed NEC support about my issues last Tuesday and up till now I haven't recieved a reply back from them. I cannot understand how they possibly sent me back a monitor in such a state. Wouldn't it have been clear that I will have compained about it and not accepted it? Not even a cheap consumer grade monitor will have so many defective pixels. What do you guys think about it.

I would raise holy hell with them myself. I have the same monitor (North American model number is different) and it is near perfect. (No fluorescent backlit monitor will be absolutely perfect.) I have had it for over a year (but I do go away for months at a time). You know how it should look since it only developed a problem. The monitor should not have non clear areas at all, or lines, or flickering.


On a side note my wife was in Malta last week. She liked it but didn't take any photos as her battery gave out and she didn't notice the spare battery I had put into her little P&S case. What can you do? She was there for 2 or 3 days and brought be back a fairly decent Merlot so that made up for the lack of photos.

Finally I got a reply from NEC. They said that they will exchange my monitor. Well I just hope that the replacement will be fault free now. Does anyone know if you can check how old a monitor is, or how many hours of work it has recieved?

Well I did receive a replacement unit after 2 weeks, but that was found to be faulty too. I don't know but I think that I was quite unlucky that this happened. I was getting strange colorations all over the screen on this second unit. To give you an idea if I set up a black to white gradient in photoshop I get a number of bluish and reddish bands appearing at certain places in the gradient. Funny thing is that if I change the settings (such as switching off and then back on colorcomp function) or switch off and back on, or cycle through the input button, the bands will disappear or else occur in different places.
Anyway I contacted NEC again, and this time they decided to send me an upgrade. I am so now waiting for a Spectraview 2690 Reference unit to arrive. I just hope that I don't have any more issues with this now.

The monitor doom continues. I have received the Spectraview Reference 2690. It is a great monitor, but there is one thing about it. It is behaving just like a Multisync 2690 v2 not like a Spectraview, meaning that I cannot calibrate it with the Spectraview Profiler software. The hardware calibration option is appearing grayed out and when I try to calibrate using one of the other options it is asking me for a licence. I have just been on the phone with one of the Basiccolor technical guys, who agreed with me that the sofware is behaving exactly as if a Multisync monitor was attached to my pc not a spectraview one. But the label on my monitor reads SpectraView Reference 2690 and the upgrade unit had to be a SpectraView Reference 2690. I am now helplessly awaiting feedback from the Basiccolor team. Now I am really pissed off about all this!!!!!!!

Sounds like they are testing your patience.

Ok. I am in for a fourth monitor swap. At first NEC was insisting that it was an incompatibility issue, and that I had to sort it out with the BasicColor team, but after discussing the issue with the latter, and also trying the monitor with my brother's laptop, with the same result, BasicColor concluded that most probably the monitor was not set to the Spectraview mode. NEC seems like very convinced that this is not the case but have decided to send me another 2690 Reference unit for me to try. I just hope that this time everything will work out the right way.

I guess, all's well that ends well. I have recieved another Spectraview Reference 2690, and this time I was able to Hardware calibrate it using the Spectraview Profiler Software. I am a happy guy again now. Off to process my photos now.