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FORUMS Marketplace & Market Info Market Watch 
Thread started 08 May 2009 (Friday) 20:09
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Good for you B&H, good for you.

 
shooter ­ mcgavin
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May 08, 2009 20:09 |  #1

I don't know if someone has posted this already, so if might be old news, but my brother, a business major, sent this link to me. I thought it was pretty cool, and some awesome press for one of the best stores in the world:

http://www.inc.com …d-and-why-bh-thrives.html (external link)




  
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danameless
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May 08, 2009 23:43 |  #2

Wow, does the author get a kickback from B&H for that article? He made it sound like they are the best thing since sliced cheese!

I go to B&H to shop and although I will admit their selection/display and knowledgeable sales people are very good, their prices are not the cheapest. I was actually there last week shopping for a tripod, and the person that assisted me seemed like a walking tripod encyclopedia. He answered all my questions, appeared to know the details of all the tripods on display (and they had about 80 on display) and set them up to show me as well.

However, I also check out Adorama and CameraLandNY as well. Price wise, I've noticed cameralandny has better prices.

But I do agree that circuitcity had horrible customer service and sales people and no surprise they went out of business.




  
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tekkie
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May 09, 2009 08:50 |  #3

Well honestly some people are willing to pay a little more to get the right thing the first time, and even though B&H may not be the cheapest sometimes they are usually not off by that much compared to the competitors.

I use the "you get what you pay for" phrase quite often, and that pretty much sums up the article. You hire people that dont know what they are doing it shows and people will stop coming.

I mean really look at Best Buy (yes they have their issues) compared to Circuit City, its all about marketing and appearance. It amazed me to see both stores near each other here and when you went to CC it was dead then goto Best Buy and the place was packed.

I agree with the article the whole economic thing is not why they went of business that was just the nail in the coffin imo


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mobileman
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May 09, 2009 10:21 |  #4

While were on the subject it makes me cringe to see people paying out landish prices for camera gear at Best Buy. The other day they sold a new "Canon 5D" not the Mark ll for $2499. There prices compared to B&H and others are over the top. If I get the chance and see people looking at an overpriced camera I usually will tell them to price it at B&H and do a comparison before purchasing.
The most changed thing I have noticed over the years of purchasing from B&H are the sales peoples attitudes. Years ago they were so rude you had to prepare yourself for the call. Today its a different attitude for the better.




  
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Colorblinded
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May 09, 2009 10:26 |  #5

mobileman wrote in post #7888147 (external link)
The most changed thing I have noticed over the years of purchasing from B&H are the sales peoples attitudes. Years ago they were so rude you had to prepare yourself for the call. Today its a different attitude for the better.

The salespeople are definitely much better now but I still think that article is overstating how good they are these days.


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shooter ­ mcgavin
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May 09, 2009 10:59 |  #6

I've never actually been to the NY store, but I know a lot of photographers that I respect that love it, so when I said "one of the best stores in the world", I was basing it off that. I buy all my new gear from a local store, Norman Camera. I have never had better customer service at a retail store, and they have always been willing to match B&H prices.
Sometimes their prices on their website are lower, sometimes higher, but if you're price-shopping, it's a good place to look. Also, they have a solid return policy.

http://www.normancamer​a.com/ (external link)

Honestly, the Best Buy sales approach bugs me. I had interviewed for a position in their photo department, but after learning their prescribed "tactics", I backed off.
I will respect a salesperson who wants to learn my needs and find a product to fit it, but when they try to fit their priciest products to my needs, I get bugged...especially after they make it clear they have no idea what they're talking about.

After all of that is said, I usually buy used anyway, since my hometown (Grand Rapids) has a pretty lively photo/video section on Craigslist...especiall​y with Canon and Nikon gear.




  
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hawkeye60
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May 09, 2009 11:07 |  #7

The last line of the article says it all. "It's inspiring to know that starting with the premise of treating your customers well really does pay off."


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kosin
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May 09, 2009 17:04 |  #8

Colorblinded wrote in post #7888164 (external link)
The salespeople are definitely much better now but I still think that article is overstating how good they are these days.

I agree, also they prices aren't the lowest either...


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NeutronBoy
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May 09, 2009 19:13 |  #9

Are you the BRP Shooter?? AK here !!


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Good for you B&H, good for you.
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