How the emails went.
ME
First I love my camera, pictures always come out great. But during some
shooting today I started to notice distortion and both screens start
blanking out. Normally use the eye piece over the lcd, the lcd 99
percent of the time is closed and protected. Thought maybe it was just
the screens that were affected but when I uploaded the pictures to the
computer thats when I found out it was more than the screens. Some
pictures have alot of distortion, most have these weird lines going
through them and purple bars. Tried new batteries another flash card
and the problem is still there Just turned it on again and it seems
like it has gotten worse. Informed one of my friend photographers and he
sent me this link that shows a "Recall" that is supposed to fix this
problem.
http://www.usa.canon.com …tegoryid=223&modelid=9824
Canon
Dear Cj Franger:
Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you with your S1IS. I apologize
for the inconvenience caused by the ccd sensor issue.
It has recently come to our attention that the vendor-supplied CCD image
sensor used in this Canon digital camera may cause the following
malfunction: When the product is used in recording or playback mode, the
LCD screen and/or electronic viewfinder may exhibit either a distorted
image or no image at all. While reports of this malfunction have been
rare in the United States, we have determined that it may occur if the
product is exposed to hot and humid environments.
Based on the information you have provided, it appears that you may have
encountered this issue. To determine if the CCD (image sensor) is
working properly, please follow these steps:
1. Insert a memory card with known good images on it into the camera.
2. Power the camera on to the Playback mode.
3. Press the DISPLAY (DISP) button to enable the LCD panel, and observe
the LCD.
a. If the images are displayed properly, please proceed to step
four.
b. If the images are not displayed, or a "NO IMAGES" message
appears, please ensure that the memory card contains known good images.
c. If the card contains known good images, and the issue persists
with a second memory card, the camera will require service.
4. Switch the camera to the Camera mode. You may use any shooting mode
(i.e. Auto, Manual).
5. Press the DISPLAY (DISP) button to enable the LCD panel.
6. Point the camera at a well-lit scene and observe the LCD and/or
viewfinder. If the scene the camera is pointed at appears on the LCD
and/or viewfinder, the CCD is operating properly. If the LCD and/or
viewfinder remain black, the camera requires service.
Effective immediately, and regardless of warranty status, Canon will
repair, free of charge, products exhibiting the above-mentioned
malfunction if the malfunction is caused by the CCD image sensor. Canon
will also cover the cost of shipping and handling in connection with
this repair.
We would like to send you a pre-paid shipping label so that you may send
your camera to our Factory Service Center for repair. Please reply to
this message with the following information so we may send the label:
1. Phone Number:
NOTE: We are unable to ship to a PO Box, FPO or APO addresses.
Please note that our U.S. Factory Service Centers are unable to accept
packages from or return equipment to addresses outside the United
States.
Once again, your satisfaction with our products is extremely important
to us. We are sorry for any inconvenience this issue has caused you.
Please be assured we are doing everything possible to ensure your
satisfaction.
We look forward to your reply with the information we have requested
regarding your S1IS.
Thank you for choosing Canon.
Sincerely,
Ronald
Technical Support Representative
Me
Sent my mailing address and number
Canon
Dear Cj Franger:
We appreciate your continued correspondence regarding your S1 IS. I
apologize for the inconvenience caused by the ccd sensor issue.
A case has been created for you in our database to document this issue.
A second case has been created to send you a shipping label. This
shipping label will be e-mailed to you at this E-mail address in 24-48
hours.
1. Remove all accessories from camera. Ie. battery, memory card, wrist
strap.
2. Package the camera in a plain cardboard box. Not the original box.
3. Pad the camera with bubble wrap.
Now we will be sending you out 2 email.
1. Within 24-48 hours from today you will be receiving 2 emails.
Excluding weekends.
2. 1st email will come from arecenter@cits.canon.com
Print the evaluation form and place it in the box with the camera.
Verify the information on the form is correct, pencil in any changes.
3. 2nd email will come from kginfo@ups.com
This will be your shipping label from ups, print the label and
attach it to the outside of the box. This label will cover the cost to
get the camera into the service center. Once the camera arrives at the
service center they will send you an email with 3-4 business days of
receiving your camera. This email will give you the status of your
repair. Our repair time would be 7-10 business days.
Your camera will be mailed to:
Service Center Address:
Canon Factory Service
1440 Chase Ave.
Elk Grove Village, IL 60007
Upon arrival at the Factory Service Center, your camera will be logged
in to our repair database and assigned a repair number. Next, the
camera will be examined and you will be advised of the findings via
email. If the required repairs are covered by the warranty, the repairs
will begin immediately. When the repairs are complete, the camera will
be shipped back to you via Federal Express.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts, if needed. Usually, warranted
repairs are completed within approximately 10 to 14 business days of the
camera's arrival at the Factory Service Center. Please be assured that
your camera will be returned as soon as possible. We appreciate your
patience and understanding in this matter.
All decisions regarding warranty coverage are made by the Factory
Service Center at the time of repair. If the repair entails something
that is not covered in warranty, a written estimate will be sent to you
at the address that you have provided. The repairs to your camera will
not begin until you approve this estimate and make payment arrangements.
If, after receiving the estimate, you do not wish to have the camera
repaired, please inform the Factory Service Center of your decision as
soon as possible. If you decline the estimate, the camera will be
shipped back to you unrepaired.
Once you have confirmed with your shipper that the camera has been
delivered, you are more than welcome to contact us for repair updates.
Please include your name, address, and telephone number, as well as the
serial number of the camera, in all repair status inquiries.
Please note that our U.S. Factory Service Centers are unable to accept
packages from or return equipment to addresses outside the United
States.
We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your S1 IS.
Thank you for choosing Canon.
Sincerely,
Ronald
Technical Support Representative
Me
Any chance of getting the camera back before May 16th of 2009? Was
hoping to have a camera for this Subaru dealer meet.
http://forums.nasioc.com …hp?p=26282271&postcount=1
Canon
Dear C. J. Franger:
Thank you for writing, I am sorry to hear of any difficulties with the
repair of your PowerShot S1 IS.
Although repairs are not completed here in technical support, we do have
limited access to the database used to track camera repairs. However,
it does not appear that your camera has been logged into that database
as of this morning.
If you have confirmed with your shipper that the package was delivered,
please be assured that the camera has arrived. Cameras delivered to our
Factory Service Center are held in a secure receiving area until they
are logged in to our database. The log in process may take anywhere
from 24 hours to three business days, depending on repair volume at the
Factory Service Center.
Once you have confirmed that your camera has been received, please
contact the Factory Service Center at (800)828-4040 Monday - Friday 8:00
a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET
(excluding holidays).
Repair turn around time is usually seven to ten business days, once your
camera is received at the service center.
I really wish that there was more I could suggest. Please let me know if
we can be of any further assistance with your Canon S1 IS.
Thank you for choosing Canon.
Sincerely,
Deva
Technical Support Representative
** So I get a repair order through email today from the repair center for 149.50. I call Canon customer support, they said since the distortion/recall problems are intermittent they will not cover the recall work. The camera is in the first steps to a full blown CCD sensor and they won't fix it under the recall notice until it fully dies.**
