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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 18 May 2009 (Monday) 03:30
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Please help! My 5D MK2 faulty again....

 
sunnygirl
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May 18, 2009 03:30 |  #1

Had an ongoing Error 30 problem which according to Canon USA website indicates a shutter malfunction.
See original thread https://photography-on-the.net …673467&highligh​t=error+30

Sent camera to Canon Australia Service 5 weeks ago to be fixed - said couldn't find a problem but replaced shutter assembly anyway. Lasted 2 days and 40 shots and won't work again.

So I am now really cranky as I do not want to loose my camera for another 5 weeks as I have paid a lot of money to go on a long weekend photography workshop early next month.

So I am asking POTNers for any advice as to how to approach Canon re: getting speedier service, camera replaced (was less than 4 months old when first had fault) or maybe use of another 5DMK2 till mine is fixed.

Maybe some Aussies who have had more positive Canon Aust. experience could also give me some advice.
Thanks in advance.


Susan
5D MKII - Accumulating way too much gear - bring on retirement so I have time to use it.......

  
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Rio ­ Grande ­ 497
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Jun 04, 2009 03:56 |  #2

I'm having a similar problem - had mine for just 2 weeks before getting an Err 20 message on just about every shot - camera froze about 175 times.
Sent it to Canon AUS 6 weeks ago - said it was a mirror problem, then a shutter problem, now something else that is out of stock - and they don't know when the part will be available.
I really don't think the technicians in Cannon Australia know what they are doing.
Mike, Deniliquin, NSW


Mike
5Dmk2, 24-105L, 100-400L, 580EX, Sigma 12-24 :p

  
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Mark ­ Vuleta
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Jun 04, 2009 04:23 |  #3

I am unsure if the same applies in Aussie but we have quite strong consumer protection laws in NZ. I would take it back to the retailer you purchased it from & demand a replacement or full refund.

The camera is obviously a lemon, which does happen. Get it replaced.




  
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Canonymous
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Jun 13, 2009 04:03 as a reply to  @ Mark Vuleta's post |  #4

I am not a member of this so I cant say if it is worthwhile, but it says they will give you priority support if you join:
http://www.canon.com.a​u/CPS/about_526.html (external link)

Hope it helps


Gear | Strobist DVD's for sale(AUS)http://blog.zojophoto.​com.au (external link)

  
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Ben ­ Daniels
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Jun 13, 2009 04:42 |  #5

It must have been under a warranty, so I would take it back and get a new one.
For that amount of money it should purr, not futt along!



5DMK2 w/Grip: 40D w/Grip: Canon D60: 100mm F2.8 Macro USM : EF17-35mm F2.8
L : EF70-200mm f4L IS : Canon 1.4x Converter II : BG-E2 grip :TC420EX : Tamrac Ex5 bag :Manfrotto 055XPROB:Lee Filter System

  
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Agnu
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Jun 13, 2009 05:06 |  #6

I believe we do have that consumer protection law as a matter of fact. I've never had to utilize it but I vaguely remember one of my teachers telling us about it a few months ago. Either way, i'd have to agree that your camera must be rooted...unless it's perhaps your lens? Maybe try around with different lenses/memory cards etc.


Angus Scott Photography
Gripped 5DmkII | 17-40L | 35L | Sigma 50/1.4 | 135L
Bronica SQAi | 80/2.8 150/4
Website (external link) | Flickr (external link)

  
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Please help! My 5D MK2 faulty again....
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