Mountainsmith Borealis Review

Ok, I may have lied slightly. The bag is here, but I am not (I had it delivered to home, but I don't leave Uni until Sunday, then home tuesday). I will however be writing a review when I arrive home to the bag.

A quick note, Adorama customer service is fantastic & UPS shipping to the UK was great.

Cheers
Rowan

Adorama is a solid performer, excellent customer service.

Message from Helen at Adorama Camera

rowan57 wrote in post #7956542
Ok, I may have lied slightly. The bag is here, but I am not (I had it delivered to home, but I don't leave Uni until Sunday, then home tuesday). I will however be writing a review when I arrive home to the bag.

A quick note, Adorama customer service is fantastic & UPS shipping to the UK was great.

Cheers
Rowan

Delighted to hear that it arrived already - and thanks for the great feedback!

tvphotog wrote in post #7956761
Adorama is a solid performer, excellent customer service.

Thank you; it's good to hear that we are getting it right!


Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacam​era.com
www.adorama.com

Double check the price of anything you buy from Adorama.

Earlier this year I was in a rush to buy things for a trip. I stopped by Adorama and picked up 3 filters. After the trip was done and over, I was straightening up some things when I found the receipt to my purchase. They had overcharged me $30 for a filter. Everywhere I checked, even on their own site, the price for the filter had a difference of $30. When I contacted Adorama, they got back to me almost a week later saying there was nothing that could be done. If you're in NYC, save yourself the headache and go to B&H.

to the OP, sorry for the rant I look forward to your review though. I just saw the bag in another thread and it looks good. If your review is favorable, I may have to pick it up!

No problem for the rant. However, I dont see it as a legitimate complaint. Camera stores are just the same as any other store. You check your change / receipt before you leave a store, or if buying online you check when you pay and when you receive the item. The onus is on the buyer because stores go through so many transactions a day. Im sure if you had contacted Adorama the day you received your filter you wouldnt have had a problem.

Cheers
Rowan

I wouldn't be happy if I got ripped of $90 lol

~ Josh

Oops I just read it was $30 over for one filter,

But still

Message from Helen at Adorama Camera

Hangbot wrote in post #7959626
Double check the price of anything you buy from Adorama.

Earlier this year I was in a rush to buy things for a trip. I stopped by Adorama and picked up 3 filters. After the trip was done and over, I was straightening up some things when I found the receipt to my purchase. They had overcharged me $30 for a filter. Everywhere I checked, even on their own site, the price for the filter had a difference of $30. When I contacted Adorama, they got back to me almost a week later saying there was nothing that could be done. If you're in NYC, save yourself the headache and go to B&H.

to the OP, sorry for the rant I look forward to your review though. I just saw the bag in another thread and it looks good. If your review is favorable, I may have to pick it up!

I am sorry that you were inconvenienced, and that it took so long for anyone to respond to your email.

Could you possibly scan the receipt and send it to me, preferably directly to my email address: elen.oster@adoramacame​ra.com, rather than as a PM - makes it more straightforward if I need to forward ito anywhere.

I can't make any promises, but I will see what I can do.

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacam​era.com
www.adorama.com

Nice to know there are people like Helen around

Yeah, not checking the receipt at the time of purchase is definitely my fault. I have been double checking my purchases since. I think my biggest gripe with this whole ordeal was the way customer service dealt with it(no offense Helen.) After trying to contact them twice, and then feeling ignored, a customer service rep named "Fanny - "Online" Customer Service" pretty much just told me - "there's a 14 day price policy. too bad."
I understand if their price was just higher than other stores; then I'd have no problem. But in this case, it was an obvious error in their system or whatever, and they didn't even try to consider it.
Thank you Helen, if you can do anything in the matter I would greatly appreciate it.

OP-sorry again for going off topic

There is an obvious difference in the pricing btw their online store and their retail operation. The sales manager in the store even acknowledges that. I went in a few years ago to pick up some filters, found the pricing different and had to wait for a manager to come and authorize the sale. Also if you don't have actual proof that the pricing is different, they won't honor it.

Wouldn't it be nice if all manufacturers and suppliers monitored this forum the way Helen does?

Message from Helen at Adorama Camera

dtsang wrote in post #7963051
There is an obvious difference in the pricing btw their online store and their retail operation. The sales manager in the store even acknowledges that. I went in a few years ago to pick up some filters, found the pricing different and had to wait for a manager to come and authorize the sale. Also if you don't have actual proof that the pricing is different, they won't honor it.

Actually, we don't have different pricing in the store from the website (can you imagine what an accounting nightmare that would be?)

Our website does, however, sometimes run a special in conjunction with Amazon; the store will certainly honor such a price if the customer mentions it and the store can verify it.

Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacam​era.com
www.adorama.com

Joshua Bowden wrote in post #7961859
Nice to know there are people like Helen around

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Indeed. Sometimes you have to wonder if merchants are run by a bunch of robots.

HelenOster wrote in post #7963151
Actually, we don't have different pricing in the store from the website (can you imagine what an accounting nightmare that would be?)

Our website does, however, sometimes run a special in conjunction with Amazon; the store will certainly honor such a price if the customer mentions it and the store can verify it.

Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacam​era.com
www.adorama.com

Perhaps that is the case now, but this was not the case 2-3 years ago when I picked up my filters. But back OT, I'm still waiting for a bag review.