When will I get my camera back from B&H?

Major sucky thing, I just sent my 5Dm2 back to B&H TODAY... to be exchanged for a new one. Mine had been seizing up several times, in the 3 weeks I had it. I figured it would be better to exchange for a new one now, rather than have to send it to Canon later.

Now, I'm wondering if I'm going to have to wait forever to a new one, as I bet sales are going to spike again causing even more of a shortage.

I've never had to exchange a camera with B&H before - does anyone know how long it will take to get a new?

Am I screwed?

Probably

Their returns are pretty slow especially if you shipped with their shipping label. So think 5 days delivery, 2 days to sit in warehouse, 5 days in returns dept., 2 days with Sales dept, then 5 days back to you. So you're looking at about 3 weeks there and that's if they have em in stock.

If you can swing it, you probably would have been better off returning the defective for a refund, and just buying the new one whenever they come in stock.

Damn.

Damn.

I actually sent it back to them via FedEx, at my expense, so it should get there this week.

I wonder if it would be possible to cancel the order now? I don't have to buy it from them - I'd be up for getting it somewhere else. I think I might just have to call them and see if that a possibility.

Damn.

Todd,

Don't worry, you've done the right thing. B&H is extremely reliable. Call them and talk to someone in customer service. He'll be able to tell you whether it's faster to get a refund and reorder. But I will assume from similar dealings with them that you will be first in line for a replacement as they get the cameras in. I would definitely ask that this be done if they don't volunteer that.

They try extremely hard to keep customers happy. I've been dealing with them for a decade, as has my daughter who's a professional photographer. She doesn't even bother to check prices or items at other stores, even Adorama, and we're both in the city.

Jay, that's a good idea. I should probably call them and follow-up and see what they recommend.

I'm just nervous, it's a new camera, and it's my baby... lol
I don't want to be without it any longer than need be, I've already taken my time in sending it back as it is, because I didn't want to have to send it back, but with the issues it was having, I felt it was best to deal with it now rather than later.

Thanks guys!

I agree with Jay. You should best call them up and see how long it will take because since we don't work at B&H, we can only speculate. Hopefully you will get a replacement back soon though.