May 27, 2009 18:25 | #1 It took about 2 weeks, which is what I expected. I got my package from them today, poorly packaged, it was missing 2 of the filters I ordered. The envelope they were in was not even sealed when i got it, it must have opened up in transit and 2 of the filters fell out, the 2 least expensive ones. I emailed them, no response yet, they said it could take 2 days to respond. Should I do anything else, what do you think they will do? 5D IV, Rokinon 14mm, Zeiss 21mm, Rokinon 24mm 1.4, Canon 24-105L, Speedlight 430EX II
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SMP_Homer Cream of the Crop  More info | May 27, 2009 20:10 | #2 Give them their 2 days to respond... EOS R6’ / 1D X / 1D IV (and the wife has a T4i)
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May 27, 2009 20:17 | #3 Good idea, I forgot I paid with Paypal, thanks 5D IV, Rokinon 14mm, Zeiss 21mm, Rokinon 24mm 1.4, Canon 24-105L, Speedlight 430EX II
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randaddy Member 30 posts Joined Dec 2006 Location: San Diego, California More info | May 27, 2009 20:40 | #4 That's a bummer, I've heard good things about them in the past. Luckily you have the protection of Paypal!
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May 27, 2009 20:59 | #5 All I had I heard was great also. Hopefully they will send out new ones and seal the envelope a little better. I would like to use them again, their prices are great and hopefully their customer service is also. 5D IV, Rokinon 14mm, Zeiss 21mm, Rokinon 24mm 1.4, Canon 24-105L, Speedlight 430EX II
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chinoamigo Senior Member  478 posts Joined Apr 2008 Location: Los Angeles, CA More info | May 27, 2009 22:49 | #6 good luck with getting the situation cleared up... i was planning on buying an ND filter from them soon, but i guess i'll wait til its settled. keep us posted! go full frame!
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Thats a shame, I bought a bunch of filters from them and everything seemed to be packaged okay. Other than the time to get it here which they told me up front, it was a very good transaction. 5D SR- 7D Mark II
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Luvntravln Senior Member 328 posts Joined Feb 2008 Location: All Over The World; Base = San Diego, CA More info | I finally heard from them: "Nature Interpreted" - Photography begins with your mind and eyes, and ends with an image representing your vision and your reality of the captured scene; photography exceeds the camera sensor's limitations. Capturing and Processing landscapes and seascapes allows me to express my vision and reality of Nature.
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May 28, 2009 09:35 | #9 I got an email from Sarah this morning also. I had to email pictures of the envelope to her. Will see where this goes. 5D IV, Rokinon 14mm, Zeiss 21mm, Rokinon 24mm 1.4, Canon 24-105L, Speedlight 430EX II
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ben_r_ -POTN's Three legged Support-  15,894 posts Likes: 13 Joined Nov 2007 Location: Sacramento, CA More info | May 28, 2009 16:56 | #10 Wow that sucks! I have ordered lots of stuff through them and never had a problem. Any chance the items were stolen while in transit? [Gear List | Flickr
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lostid Goldmember 2,622 posts Likes: 18 Joined Oct 2008 Location: 22° 08' 22" N / 127° 51' 29" W More info | May 28, 2009 18:01 | #11 Sorry to hear what happened to you and hope they take care of you.
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Fernando Goldmember  1,628 posts Likes: 5 Joined Jan 2007 Location: Round Rock, TX More info | I've only ordered from them once and I think that will be the last time. They gave me the run around over and over about the filter I ordered. I also was in communication with "Sarah". Fuji convert - Ping me if you have any Fuji gear or legacy glass you're moving.
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Luvntravln Senior Member 328 posts Joined Feb 2008 Location: All Over The World; Base = San Diego, CA More info | They have great prices - can't dispute that; however, they put the wrong address on the package an now I have to wait until they receive the package before they will send another. "Nature Interpreted" - Photography begins with your mind and eyes, and ends with an image representing your vision and your reality of the captured scene; photography exceeds the camera sensor's limitations. Capturing and Processing landscapes and seascapes allows me to express my vision and reality of Nature.
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May 29, 2009 08:51 | #14 "Sarah" contacted me also. She they must have been stolen in the US and to file a claim at my local post office, like that will do any good. I told them if they do not replace the filters I will file a claim with Paypal and spread the word about them. The 2 filters that were lost due to their poor packaging cost me $50, which cost them even less, you think they would replace them just to do the right thing and keep customers happy. 5D IV, Rokinon 14mm, Zeiss 21mm, Rokinon 24mm 1.4, Canon 24-105L, Speedlight 430EX II
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DBJ Senior Member 326 posts Joined Jan 2009 More info | May 29, 2009 16:58 | #15 Please keep us updated with the paypal process. That really sucks, looks like i won't be doing business with them. 7D | 500D | 350D || 11-16mm 2.8 | 15-85mm IS | 17-55mm 2.8 IS | 24-70mm 2.8L | 24-105mm 4L IS | 70-200mm 2.8L | 70-200mm 4L IS | 30mm 1.4 | 50mm 1.4 | 85mm 1.8 | 135mm 2L || 18-55mm | 18-55mm IS | 100-300mm | 50mm 1.4 nikkor | 50mm 2.5 || 580EX II | 430EX II x2
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