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Thread started 03 Aug 2009 (Monday) 12:40
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Seagate FreeAgent External Harddrive Problems

 
tupper
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Aug 03, 2009 12:40 |  #1

Ok I'm kind of annoyed now, this is the second time after properly disconnecting the drive that it has malfunctioned on me.

This time was connecting it to my Mac after a month of non use while I was overseas on holiday. Now when I plug it in, only one file (a movie around 600mb if that helps) shows. It is unusual because I know the rest of the files are still there for two reasons:
1. My virus realtime scanner scans the harddrive when I connect it, and aver 20,000 files are scanned.
2. When I get info on the drive, only 20gb remains of the 250gb drive.

To try and fix this problem, I have tried repairing it twice via Disk Utility, and to no avail.

Anyone have any ideas on how to fix this? I have thought about finding a disk repair software but im not sure how much more that will do than Disk Utility. I have already gone through troubleshooting on Seagate site.

In a nut shell: on Mac OSX, drive is Seagate FreeAgent 250gb, only one file showing.. the rest not showing, even though they are on the drive.

Any help appreciated.


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kidfiji
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Aug 03, 2009 14:29 |  #2

Just wondering, did you get your FreeAgent free with your 5D2? ;)


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DeaconG
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Aug 03, 2009 15:17 |  #3

tupper wrote in post #8391142 (external link)
Ok I'm kind of annoyed now, this is the second time after properly disconnecting the drive that it has malfunctioned on me.

This time was connecting it to my Mac after a month of non use while I was overseas on holiday. Now when I plug it in, only one file (a movie around 600mb if that helps) shows. It is unusual because I know the rest of the files are still there for two reasons:
1. My virus realtime scanner scans the harddrive when I connect it, and aver 20,000 files are scanned.
2. When I get info on the drive, only 20gb remains of the 250gb drive.

To try and fix this problem, I have tried repairing it twice via Disk Utility, and to no avail.

Anyone have any ideas on how to fix this? I have thought about finding a disk repair software but im not sure how much more that will do than Disk Utility. I have already gone through troubleshooting on Seagate site.

In a nut shell: on Mac OSX, drive is Seagate FreeAgent 250gb, only one file showing.. the rest not showing, even though they are on the drive.

Any help appreciated.

Have you tried using another machine? The FreeAgent should show up whether it's a Mac or a PC.


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Aug 03, 2009 17:59 |  #4

How is the drive formatted? NTFS? Mac journaled, etc...


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tupper
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Aug 03, 2009 20:10 |  #5

dakrikokoko wrote in post #8391735 (external link)
Just wondering, did you get your FreeAgent free with your 5D2? ;)

I bought it over two years ago :lol: 5D came later..

DeaconG wrote in post #8391983 (external link)
Have you tried using another machine? The FreeAgent should show up whether it's a Mac or a PC.

Will try that now..

rklepper wrote in post #8392865 (external link)
How is the drive formatted? NTFS? Mac journaled, etc...

Mac Journaled.


Ewan
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tupper
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Aug 03, 2009 20:16 |  #6

It's not showing the drive at all on my windows Machine..
Has the normal, drive detected thing.. and ready to use, but not in My Computer.


Ewan
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butterfly2937
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Aug 03, 2009 20:19 as a reply to  @ tupper's post |  #7

Have you tried accessing the files without using the seagate software?


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tupper
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Aug 03, 2009 20:23 |  #8

I didn't use Seagate software to begin with, it don't recall getting it when I purchased the drive.


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butterfly2937
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Aug 03, 2009 22:39 |  #9

tupper wrote in post #8393599 (external link)
I didn't use Seagate software to begin with, it don't recall getting it when I purchased the drive.

Really, I have 3 Seagate drives and a CD came with all of them. The software is available on their website. Did you try calling Seagate tech support? If all else fails I once used the Geek squad at Best Buy to mirror the defective drive to a new one and then I sent the defective one back to seagate and they sent me a new drive. Their drives have 5 year warranties.


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tupper
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Aug 03, 2009 22:45 |  #10

butterfly2937 wrote in post #8394347 (external link)
Really, I have 3 Seagate drives and a CD came with all of them. The software is available on their website. Did you try calling Seagate tech support? If all else fails I once used the Geek squad at Best Buy to mirror the defective drive to a new one and then I sent the defective one back to seagate and they sent me a new drive. Their drives have 5 year warranties.

Getting warranty will be harder for me as I bought it when I lived in Australia. Now living in Indonesia, the postage cost is about the same as a new one.. :lol:

Can you expend on what the Geek Squad is?


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Aug 03, 2009 22:51 |  #11

tupper wrote in post #8394385 (external link)
Getting warranty will be harder for me as I bought it when I lived in Australia. Now living in Indonesia, the postage cost is about the same as a new one.. :lol:

Can you expend on what the Geek Squad is?

Best Buy has a tech support service in their stores and they have the equipment to remove data from a failing drive and mirror it to a new drive. Then if you change the drive letter to match what it was before your computer will never know it's a different drive. Worked like a charm for me I had 450 GIG of data on one drive that failed.


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tupper
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Aug 03, 2009 22:52 |  #12

butterfly2937 wrote in post #8394408 (external link)
Best Buy has a tech support service in their stores and they have the equipment to remove data from a failing drive and mirror it to a new drive. Then if you change the drive letter to match what it was before your computer will never know it's a different drive. Worked like a charm for me I had 450 GIG of data on one drive that failed.

Sounds really good and all, but there is no Best Buy near me.. :lol:


Ewan
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butterfly2937
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Aug 03, 2009 22:55 |  #13

tupper wrote in post #8394418 (external link)
Sounds really good and all, but there is no Best Buy near me.. :lol:

Try calling some places around you that repair computers and have a support service. I am sure you can find someone who can help. This is done for businesses all the time.


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tupper
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Aug 10, 2009 04:08 |  #14

Bumping this as I have been busy and don't have enough time to take it in to a shop at the moment. Any software that can help with this?


Ewan
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wickerprints
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Aug 10, 2009 04:36 |  #15

When you ran Disk Utility, what did it say? No errors detected?

Here's what is going on: If you see the drive mount, but files are missing, you likely have a corrupt filesystem. At this point, you must be extremely careful not to write any further data to the drive, because doing so can cause you to lose existing data.

If the drive mounts, that means the hardware is likely to be operating correctly (though there could be a controller issue). Your drive may be in imminent failure due to bad sectors or something as yet unknown. The very first step is to verify whether the SMART status of the drive is still passing, or if any errors are being self-reported by the controller. If the latter is true, you are extremely hosed and need more professional service than what is available on this forum, because it means any further attempt to even power on the drive could result in data loss.

If SMART is passing, then your drive is likely still operational but you have some kind of data corruption. If the AV software is seeing the files but not the OS, then you could try creating a new user account and try mounting the disk from within that account, to eliminate the possibility the problem is due to your system settings. If this fails, then the next step is to boot from DVD as root user. Try reading the disk from there. If this fails, try running Disk Utility from the boot DVD.

If ALL of this fails, then the next step is to install a program like DiskWarrior, which is able to fix filesystem corruption beyond Mac OS's abilities with Disk Utility.

If DiskWarrior fails, then you are back at square one. You can try things like mounting to a Windows or Linux system, but it is unlikely to work. The last resort is to consult professional data recovery services, with typical rates in excess of $1000 per drive depending on the nature and severity of loss.

Hard drives are amazingly fragile things. It is a miracle of physics that they even work at all. To give you an rough idea of how modern hard drive technology has improved over the past 3 decades, drive capacity used to be measured in tens of megabytes. Now they are measured in terabytes, a full five orders of magnitude greater. In terms of data density, that is like comparing a punch card to a CD. That is how much more dense the data is packed on these modern drives.

They are also astonishingly cheap for what they are and how much critical data we put on them.

So here's my advice, if you ever get the data off your drive. (1) Don't buy Seagate external HDs, they're not very reliable. (2) Buy pairs of drives and RAID 0 them (mirror). It costs twice as much but you are much less likely to suffer simultaneous data loss. (3) Chuck old drives. 250 GB is nothing these days. Expect a typical HD's lifespan to be about 3-4 years, tops, even if you don't use it constantly. (4) Back up frequently, and back up critically important data--i.e., things you simply cannot lose under any circumstances--to multiple media (e.g., HD, DVD, CD, online servers, flash memory).

Good luck.


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Seagate FreeAgent External Harddrive Problems
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