mikekelley "Meow! Bark! Honk! Hiss! Grrr! Tweet!"  7,317 posts Likes: 16 Joined Feb 2009 Location: Los Angeles, CA More info | Aug 10, 2009 12:56 | #1 I sent a lens in for repair and they received it, according to my tracking number, on Tuesday, August 4th. They still say that there is no record of it in their system. I haven't recieved the email update with repair estimate or anything else. Is this normal? Los Angeles-Based Architectural, Interior, And Luxury Real Estate Photography
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jgrussell Looking around nervously  18,758 posts Likes: 14 Joined May 2008 Location: NJ USA More info | Aug 10, 2009 12:59 | #2 mikekelley wrote in post #8433655  I sent a lens in for repair and they received it, according to my tracking number, on Tuesday, August 4th. They still say that there is no record of it in their system. I haven't recieved the email update with repair estimate or anything else. Is this normal? This is at the NJ service center. Nope, not at all. Did you send it with a signature requirement? Can you pull up the signature and tell the people at Canon NJ who signed for it? -- jgr
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tkbslc Cream of the Crop 24,604 posts Likes: 45 Joined Nov 2008 Location: Utah, USA More info | Aug 10, 2009 17:41 | #3 mikekelley wrote in post #8433655 I sent a lens in for repair and they received it, according to my tracking number, on Tuesday, August 4th. They still say that there is no record of it in their system. I haven't recieved the email update with repair estimate or anything else. Is this normal? This is at the NJ service center. Are they telling you this on the phone, or is this via website? Their website is like 5 days behind. I got my email saying my camera had shipped back to me after I received it. Taylor
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mikekelley THREAD STARTER "Meow! Bark! Honk! Hiss! Grrr! Tweet!" 7,317 posts Likes: 16 Joined Feb 2009 Location: Los Angeles, CA More info | Aug 10, 2009 23:35 | #4 As soon as I posted this I check my email and what do you know the repair estimate is in there Los Angeles-Based Architectural, Interior, And Luxury Real Estate Photography
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