Tales from the other side:
We've had too many customers drop off memory cards or CDs of pictures and say "I need 2 each," or "Give me doubles of everything on here." After a few orders of 1,000+ prints - naturally with the customer insisting there weren't that many one there - we keep people around until we verify how many photos are on the selected media...
I recently had a customer who was having problems with a Rebel XSi and Tamron 17-270 VC combo. The sale, which had happened about a year ago, was substantial: $1,600 or so, which I was reminded of a few times. The combo was not putting out consistently good pictures (some photos were just not in focus. Anywhere). After looking at the camera and testing it every way I could think of, I determined the problem was probably with the lens, and that it should be fixed. The customer wanted a new one (after 5 months of ownership). I informed the customer we couldn't do that, and that the best course of action was to send the lens back to Tamron for calibration/repair, which would be covered under the 6 year warranty. ...
A couple months later, this customer walked through the doors with an unhappy look upon their face. I was told that the camera was still a letdown, and the focus issues have not gone away (really?....). I again informed that the best course of action was to send the lens to Tamron; this did not sit well with the customer. I was then threatened that they would return the camera all together, and go somewhere else to buy their camera supplies. When I responded that there way no way that I could do that, I got an indignant "Is that your policy or [Camera Store Name's] policy?" ...
To make this long story just a bit shorter, the customer went up the chain to the corporate office, and the guys in charge decided to swap the lens.
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