Oh, no. I (somewhat) understand your situation. I was merely suggesting a different way to get answers for your questions. I know that it's a bit of a turn off. I'm a Bees user but I'm also looking to own some Elinchrom one of these days. Whatever their reason(s) may be, if it's urgent, just use option #1 for now. But if you think Bogen don't have the answers, that really sucks. :/
Obviously, Sean, Bogen in New Jersey is the primary resource for Elinchrom (and Manfrotto and Gitzo and Lastolite and Avenger and Metz and ...) questions. I've spoken with Mark A. and the Bogen parts department many times. Unfortunately, they cannot always be relied upon to have up-to-date, correct information. In any case, Mark A. is primarily a marketing guy, not a tech guy. Sometimes his answers come wrapped in conjecture and not hard fact.
Rather than play a game of "telephone" where the customer calls Bogen with his question, then Bogen contacts Elinchrom, then Elinchrom responds to Bogen, and (finally) Bogen gets back to the customer (maybe) with his answer, it would be much more expedient to be able to deal with the manufacturer's customer support department directly.
Elinchrom makes superb products that I will continue to support but I do believe support should be a two way street. Clearly, Elinchrom seems uninterested in personal interaction with the people who pay their salaries.
Dave F.
). I would suggest a letter, mailed the old-fashioned way, detailing your dissatisfaction with their service. That usually gets their attention!
