Elinchrom Switzerland Totally Unresponsive ...

cdifoto wrote in post #9090138
I had trouble with my first Skyports. I was well out of the return period with B&H but neither Bogen nor Elinchrom themselves replied to my warranty concern. I contacted B&H and pleaded my case. Fortunately THEY stepped up to the plate and took care of me.

Skyports are my first Elinchrom product and they'll also be my last.

Elinchrom is (supposed to be) premium product at (definitely) premium pricing. Service should be top notch.

Who did you buy the skyport from ?

Of course B&H is the first place you go to since you purchased the product from them.

Obviously something is wrong with the form on the Elinchrom website, but for most people it's of course alot faster and easier to deal with authorized dealers in each country. And here is where Bogen comes in.

I havent experienced anything but top notch service and communications from Elinchrom directly or by my dealer. Then again i wouldnt judge/mesaure Elinchroms service level based one faulty product and a unresponsive dealer...


I filed a case on the Elinchrom website, less then 24 hours later i had my dealer contacting me telling me they would replace my faulty product.

As been already been said, Elinchrom forward alot of these questions/claims to the authorized dealer in the countries. If they dont do their job its not Elinchroms fault, its however still their problem.

As for premium price, well thats all relative and depends on what you compare them to. The skyports hardly comes at a premium price...

cdifoto wrote in post #9090138
I had trouble with my first Skyports. I was well out of the return period with B&H but neither Bogen nor Elinchrom themselves replied to my warranty concern. I contacted B&H and pleaded my case. Fortunately THEY stepped up to the plate and took care of me.

Skyports are my first Elinchrom product and they'll also be my last.

Elinchrom is (supposed to be) premium product at (definitely) premium pricing. Service should be top notch.

so, what was your problem ?

trancerem wrote in post #9090187
so, what was your problem ?

They stopped working.

cdifoto wrote in post #9090223
They stopped working. B&H exchanged them out even though it should have been Bogen or Elinchrom doing it at that point.

Why ?

You didnt get a warranty ? The warranty is up to the retailer/store to honor. The transaction was between you and B&H no ?

Unless you have very diffrent consumerright laws (i know they are diffrent)

MR do little wrote in post #9090236
Why ?

You didnt get a warranty ? The warranty is up to the retailer/store to honor. The transaction was between you and B&H no ?

Unless you have very diffrent consumerright laws (i know they are diffrent)

In the USA, the warranty is NOT for the store to honor. It's for the manufacturer to honor.

cdifoto wrote in post #9090238
Stores have return policies. After the return period with the store, there's a warranty that goes to the manufacturer.

That is indeed very diffrent. So in your case the warranty goes to Bogen distributor and not Elinchrom the manufacturer.

Your consumer right laws isnt very good for the consumer thats for sure, i guess thats why insurance policies sells so well.?

Companies like Apple & Dell try to sell these on the Swedish market with little sucess.Most people know their rights and dont fall for it.

Like I said, neither Bogen nor Elinchrom responded. Bogen isn't innocent, but they aren't the manufacturer. The responsibility ultimately falls to Elinchrom.

cdifoto wrote in post #9090301
Like I said, neither Bogen nor Elinchrom responded.

Yup and as been said Elinca forward just about all claims to their authorized dealer in that country, in this case Bogen wich in turn obviously failed.

Not Elinchroms fault, but their problem for sure. Since Bogen represent them and their products.

Or what did you expect Elinchrom would do ? Send you a new skyport set half around the globe ? Where you ready to pay for the shipping to get the skyport to Elinchrom and have them replace it for you ?


I dont know of any major brand of lighting that cater worldwide that dont rely on distributors to handle their claims. Its simply not practial for either end users or the manufacturer to handle warranty claims directly.

cdifoto wrote in post #9090301
The responsibility ultimately falls to Elinchrom.

Elinchrom its not as US based company Bogen is the company buying the products from Elinchrom and reselling them in the states and act as their representative in the US. Wich naturally also handles all claims.

If this isnt correct id be very curious to know from Mark what exactly Bogen does, apart from importing stuff and selling them to retail stores.

The only expectation I had was a response.

You can defend Elinchrom all you want, but they AND their distributor dropped the ball.

The End.

cdifoto wrote in post #9090331
The only expectation I had was a response.

You can defend Elinchrom all you want, but they AND their distributor dropped the ball.

The End.

Good luck with your future purchases, lets hope you dont get any faulty premium products for premium prices.

You've successfully baited me long enough. Have fun with your Elinchrom-can-do-no-wrong crusade.

Thanx im flattered, yea i think Elinchrom is untouchable... Thanx for sharing your hardship.