My experience with Simply Electronics

So I have bougth several things from Simply Electronics and saved a total of about €400. I bougth 2 580 EX II flashes, a BG-E6 and 2 LPE6. All received (with delays) and all working so nothing to complain over regarding the products or price.

Customer service is a different matter al together. I wrote a review here:

http://www.trustpilot.​co.uk …www.simplyelect​ronics.net

Make you own judgement.

Unless they can prove to me they have rectified the issue and provides me with good discount I have dealt with them for the last time. A real shame because I was planning to buy first a 85 mm f/1.2L and later possibly a 7D. Oh well their loss.

A link to this thread has been sent to Simply Electronics.

Well that issue may not be a simple customer service issue. That may be something beyond the hands of the customer service department.

I have a funny incident not related to photography to illustrate my point. Last year I wanted to buy a rear bulb for one of my cars. I checked the web site of autozone.com (which is a large chain store in USA for auto parts) for stores close to my home. The web search showed a store four miles away. So I took off. But after five minutes back and forth around the claimed store location, I couldn't find that store. So I went back home and called autozone's toll-free customer service number. The lady on the phone said that the map and information given on their web site for that particular store was not correct. They were aware of that problem as it had been reported repeatedly. But modifying the software and database is beyond their control.

Well I would dare to say that it is two different things.

In my case the customer support promised me that they would manually correct the address on the next order. They did not so in my mind they provided poor customer service.

I was thinking that the format for street address in the computer might prevent a CS person from making proper changes. If that is not the case, then yes you are correct.

I'm going through a dispute with Simply electronics at the moment in regards to getting a refund of a lens.

It all started when they requested me to scan the card I used for the transaction and something else with my address for proof of ID via email....fair enough I thought and did exactly that.

A week later I contacted their customer service to get a status of my lens,as I opted for their XX amount of days free delivery service only for the woman to tell me they couldn't open my email?

So I requested a refund to which the woman told me to request this by email again.

I've been in contact by email twice now,both with a reply stating my refund is 'in progress'.

This purchase was during December and luckily I purchased it with my credit card and kept all correspondence from them as proof on my part.

But I'd recommend anyone to avoid them like the plague,I really would!