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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 24 Mar 2010 (Wednesday) 12:22
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Are things sold as NEW, really new these days? My purchase from amazon ...

 
Siriusmuzik
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Mar 24, 2010 12:22 |  #1
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I purchased a Tamron 17-50mm from amazon.com

It arrived today.

When I opened it, there was lint all around the body of the lens. I opened it, there was a fingerprint smudge inside the rear lens. There was dust on the lens, both rear and front. There is also dust inside the zoom rubber grooves.

This is obviously not a new lens.

Are they (amazon.com) along with other resellers, allowed to just repackage returned items and sell them as "new"?

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I don't know if I should call up amazon.com or not, since I know they track your history of returns and will blacklist you. Even when it's their fault!

Canon 7D| Canon 24-105mm F4L | Canon 50mm F1.8 II | Canon 85mm F1.8 | Tamron 17-50mm | Tamron 28-75mm | Canon 580EX II

  
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ugly_a
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Mar 24, 2010 12:25 |  #2

Amazon has one of the most relaxed return policies on the planet - it's bound to happen.

I don't think they have a black-list system? Maybe they do, but I haven't seen its effects yet for photography equipments.


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yagit80
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Mar 24, 2010 12:28 |  #3

return it!


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vitacura
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Mar 24, 2010 12:28 |  #4

Just return it and get another one!


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NinetyEight
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Mar 24, 2010 12:31 |  #5

I wouldn't worry about them black-listing you, I'd be black-listing them! - Send them an email and get instructions to send it back.


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Siriusmuzik
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Mar 24, 2010 12:32 |  #6
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I updated with pics, does it look used to you or can this just be "factory dust"?

And yes, you can get blacklisted VERY easily for returning things.


Canon 7D| Canon 24-105mm F4L | Canon 50mm F1.8 II | Canon 85mm F1.8 | Tamron 17-50mm | Tamron 28-75mm | Canon 580EX II

  
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Cesium
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Mar 24, 2010 12:34 |  #7

That thing looks like it was almost used for a year and then returned. Does the serial number on the warranty card match the sn on the lens?




  
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Siriusmuzik
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Mar 24, 2010 12:35 |  #8
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Cesium wrote in post #9862101 (external link)
That thing looks like it was almost used for a year and then returned. Does the serial number on the warranty card match the sn on the lens?


Yeah, that's what I thought too ... and that is exactly how it looked right out the box. And there are some minor other dirt particles that I can't capture with my crappy digital camera.

The SN on the lens matches the SN on the box.


Canon 7D| Canon 24-105mm F4L | Canon 50mm F1.8 II | Canon 85mm F1.8 | Tamron 17-50mm | Tamron 28-75mm | Canon 580EX II

  
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cccc
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Mar 24, 2010 12:56 |  #9

I sold a used textbook an amazon as a seller. Anybody can sell a lens on there...I am sure of it.




  
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alpha_1976
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Mar 24, 2010 13:00 |  #10

if you buy a new one you should get a new one. I will not be afraid of ban or whatever just call them and return this thing.

Edit: No it can't be factory dust. Even the lens that I have used for years are shipped in better state.


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Siriusmuzik
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Mar 24, 2010 13:04 |  #11
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cccc wrote in post #9862244 (external link)
I sold a used textbook an amazon as a seller. Anybody can sell a lens on there...I am sure of it.


I bought this directly through amazon.com, not a seller on amazon.com

This was from their store.


Canon 7D| Canon 24-105mm F4L | Canon 50mm F1.8 II | Canon 85mm F1.8 | Tamron 17-50mm | Tamron 28-75mm | Canon 580EX II

  
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cmonroe
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Mar 24, 2010 13:15 |  #12

With the amount of money necessary to spend on a lens, I would return it.
Just my two cents...


Craig Monroe
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Dave ­ Jr
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Mar 24, 2010 13:17 |  #13

Return it. Send them a link to this thread.


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RodneyCyr
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Mar 24, 2010 13:26 |  #14

My wife and I both agree that the lens looks used, with that much dust and possibly a few minor nicks here and there. And she thought she saw evidence of lens damage on one of the shots you took of the rear element of the lens -- the third picture from the top.

Since you bought it as a "new" lens, you should send it back.

FYI Your "crappy digital camera" did a great job of showing the dust.


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Siriusmuzik
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Mar 24, 2010 13:27 |  #15
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RodneyCyr wrote in post #9862448 (external link)
My wife and I both agree that the lens looks used, with that much dust and possibly a few minor nicks here and there. And she thought she saw evidence of lens damage on one of the shots you took of the rear element of the lens -- the third picture from the top.

Since you bought it as a "new" lens, you should send it back.

FYI Your "crappy digital camera" did a great job of showing the dust.

Rodney,

Thanks.

The 3rd picture you're referring to is showing the fingerprint smudge I was mentioning.

It wiped off, but it was still annoying to know my lens isn't virgin :o

The first fingers on it should be mine!


Canon 7D| Canon 24-105mm F4L | Canon 50mm F1.8 II | Canon 85mm F1.8 | Tamron 17-50mm | Tamron 28-75mm | Canon 580EX II

  
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