There are a LOT of people running around with anger management issues. That lady probably beats on every living creature she can when in the privacy of her own home. Husband, kids, dog, etc. People like that are scary.
I teach kids, and anytime they get like that I calmly say, "we'll have this conversation when you've calmed down." The first thing they usually do at that point is scream as loud as they can, "I AM calmed down."
Okay then.
I then walk away. I'll never engage someone in conversation who yells at me. Won't happen.
Another teacher who I work with started yelling at me and I said, "I won't be able to continue this conversation while you yell." Of course, that made it worse, so she started yelling more. I then calmly said, "Let me know when you're ready to quit yelling." She stormed out of the room. I looked at the other teachers, shrugged my shoulders, and went back to my own classroom. Didn't phase me a bit. Yellers can go yell in a corner or something.
Thank you. 