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Thread started 26 May 2010 (Wednesday) 16:02
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Kata 3N1-30... so very dissappointing...

 
Bellina ­ Israel
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May 27, 2010 07:46 as a reply to  @ post 10254517 |  #16

Hello,
I am Bellina Israel and I am Marketing and Training Manager for Kata.
I came across your posting and was very disturbed to read of your reaction to the 3N1-30.
Quality and Quality Control is something we take very seriously, and which we stand behind 100%.
Anyone who purchases any of our products automatically gets 5 years warranty and if they register their purchase on-line they get lifetime service (we would not offer this if we didn't believe in our quality :-).
I have no idea what the problems were with your bag and if they are due to a manufacturing malfunction or the previous user's abuse, and as you have already passed the bag on I hope you will help by getting in touch with the recipient and asking him/her to get in touch with our Customer Service to send us details of what is wrong so that we can assess the problem and address it.
Honestly speaking seeing as this is the first time we have encountered such a reaction I believe this is an isolated case and not something that reflects on all the tens of thousands of this product which are out in the market.




  
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TeamSpeed
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May 27, 2010 08:11 |  #17

Bellina Israel wrote in post #10254822 (external link)
Hello,
I am Bellina Israel and I am Marketing and Training Manager for Kata.
I came across your posting and was very disturbed to read of your reaction to the 3N1-30.
Quality and Quality Control is something we take very seriously, and which we stand behind 100%.
Anyone who purchases any of our products automatically gets 5 years warranty and if they register their purchase on-line they get lifetime service (we would not offer this if we didn't believe in our quality :-).
I have no idea what the problems were with your bag and if they are due to a manufacturing malfunction or the previous user's abuse, and as you have already passed the bag on I hope you will help by getting in touch with the recipient and asking him/her to get in touch with our Customer Service to send us details of what is wrong so that we can assess the problem and address it.
Honestly speaking seeing as this is the first time we have encountered such a reaction I believe this is an isolated case and not something that reflects on all the tens of thousands of this product which are out in the market.

I have only purchased 3 Kata bags, and they exceed all expectations I had of them. I had the H-14, but then my equipment outgrew that bag, and I went to the H-16. I also have the R-102. Both handle any abuse and are very protective of my equipment. I, for one, am very pleased with your products!

In fact, I did a review of the H16 (https://photography-on-the.net …hp?t=513999&hig​hlight=h16), as well as one for the R102 (https://photography-on-the.net …?t=347433&highl​ight=r-102).

Now if your bags would hold the Sigma 50-500 OS, I would be happier! :)


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"Man only has 5 senses, and sometimes not even that, so if they define the world, the universe, the dimensions of existence, and spirituality with just these limited senses, their view of what-is and what-can-be is very myopic indeed and they are doomed, now and forever."

  
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Travelller
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May 27, 2010 08:13 |  #18

Bellina Israel wrote in post #10254822 (external link)
Hello,
I am Bellina Israel and I am Marketing and Training Manager for Kata.
I came across your posting and was very disturbed to read of your reaction to the 3N1-30.

Wow... talk about quick reaction time... :shock::-D

Bellina Israel wrote in post #10254822 (external link)
Anyone who purchases any of our products automatically gets 5 years warranty and if they register their purchase on-line they get lifetime service

Wow... thanks for the tip :cool:
(that's what I get for not reading those tags / mini-brochures hanging from products... )

***EDIT***
Thank you for buying a Kata product!
Your warranty is for life.

:)


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riyazi
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May 27, 2010 08:25 |  #19

Really, really surprised about this!!! Count me in as another person waiting to hear the "quality" problems on the Kata 3n1 bag!

I own one (my review) and with regards to quality, I really cant fault it. I have owned a few lowepro (slingshot 200 & 300, classified 250, Compact AW) and crumpler bags (PrettyBoy Maxis & couple of other small ones) and I place the Kata 3n1 quality as better than the Lowepro but less than the Crumplers. Never owned a Think Tank (though the new retrospective looks great) so cant compare to its quality.

The only issue with the bag is that it cannot be used as the advertised sling bag when it is full as it becomes quite uncomfortable. But as a backup it works great. I presume this is not the problem as you have mentioned issues with quality rather than functionality.


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keithleeSTUDIOS
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May 27, 2010 09:59 |  #20

I have this bag and I'm pretty happy with it. To be fair, it's my first REAL camera bag. Before that, I used a Canon accessory bag, a Roots (generic) sling bag and then a smaller Roots camera bag. I out grew all of them pretty fast and got the 3N1-30 bag. After 9 months, I'm slowly starting to out grow this bag with 2 bodies w/grips, 4-5 lens, 2 flashes, 2 diffusers (one is a Gary Fong), 2-3 lens hoods and a external battery pack for my 580EX II. I do wish there were more pockets for stuff like extra batteries and my laptop... and I would have liked the main compartment would open up easily to access lens and stuff. Currently, you have to bend the 'lid' back. As well, there are gaps in the zippers that would allow for crap to get in the bag.

Other than that, I've taken this bag with me to various motorsport events, photoshoots and even skiing. I still think this bag will suit my needs for a good while but I'll be more experienced in what to look for in my next bag.

Keith


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tattooDan
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May 27, 2010 10:08 |  #21
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kinghong1970 wrote in post #10252825 (external link)
hahaha... yes, i am not too easily pleased... guess occupational hazard.

but as for how it was shipped...

1) paper shreds from the shredder will also create paper dust that gets into every single crevice and does not make a good cushion/padding...
2) the bag was shipped with the paper shreds and it took quite some time to get all the dust out of the bags...
3) simple polybag or a trash bag would have been great to prevent the bag from getting dusty
4) most bags should be shipped in a poly bag and with a desiccant inside. ESPECIALLY if it is shipped from china (as is this bag) via container freight.
garments and bags are exposed to humidity and extreme heat for a period of 20-30 days during transit via ocean (if shipped via air, freight cost would be ridiculous). and in my personal experience, most purchases made were sent to me in poly bags, not just in a carton box... unless i've purchased a store floor model.
5) i'm not complaining about the seller or the shipper...

the bag will do as they advertise... but it was made from a very poor quality factory.

honestly, save the money, add a bit more and get Lowepro or TT series.

i'll work up my review to further explain later on...

I agree here,I very much dislike shipping that is packed with paper shredding ,and besides the mess,it's actually heavier too.
It's an issue for me too.




  
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keithleeSTUDIOS
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May 27, 2010 10:48 |  #22

BTW, I received my bag wrapped in a plastic bag stuffed with packing paper. No problems on my end.

Keith


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vmdc
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May 27, 2010 11:11 |  #23

I know how you feel Al. I got the Kata 3n1-33 and was really disappointed with it. I tried to love the bag but it just didn't do it for me. I ended up with the TT StreetWalker HardDrive and immediately fell in love. So much so that I purchased the TT StreetWalker for when I don't need to carry my laptop around.


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TeamSpeed
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May 27, 2010 11:16 |  #24

vmdc wrote in post #10255838 (external link)
I know how you feel Al. I got the Kata 3n1-33 and was really disappointed with it. I tried to love the bag but it just didn't do it for me. I ended up with the TT StreetWalker HardDrive and immediately fell in love. So much so that I purchased the TT StreetWalker for when I don't need to carry my laptop around.

Didn't love it based on poor quality or based on it didn't meet your needs?


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"Man only has 5 senses, and sometimes not even that, so if they define the world, the universe, the dimensions of existence, and spirituality with just these limited senses, their view of what-is and what-can-be is very myopic indeed and they are doomed, now and forever."

  
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kinghong1970
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May 27, 2010 14:09 |  #25

thank you Bellina for posting... i've written a lengthy post of my comments on the bag here. i'm very glad to see that Kata is very receptive of customer opinions... kudos to you!

i'm sure the bag was made accordingly and it will serve as a camera bag... but i feel that even at the lower cost in comparison to a TT bags, it was made very poorly. are my comments mainly aesthetics? perhaps it will affect the aesthetics but how does one define quality? i've always defined it by the individual stitches that took to make the product. and i'm sorry... it does not show it on the 3n1.

i kept saying to myself that it is a used bag... and hence i took the time to go to my local camera shop to take a look of a new bag...

anyways... thanks for your post and offers... i'm glad to see that Kata stands by their product.

as for the bag, i've been in communication with a fellow PoTN member and i will send the bag to him shortly.

there is no such thing as a perfect bag...


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TeamSpeed
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May 27, 2010 17:17 |  #26

aesthetics and quality are two different topics, I would think. Quality would cover how well the bag holds up, how well it holds equipment without ripping or damaging the equipment, how well the snaps and straps (and supporting hardware) hold up. Aesthetics would cover how easy it is to operate the bag, like zippers, pockets, compartments, space, etc.


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"Man only has 5 senses, and sometimes not even that, so if they define the world, the universe, the dimensions of existence, and spirituality with just these limited senses, their view of what-is and what-can-be is very myopic indeed and they are doomed, now and forever."

  
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kinghong1970
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May 28, 2010 00:00 |  #27

TeamSpeed wrote in post #10257723 (external link)
aesthetics and quality are two different topics, I would think. Quality would cover how well the bag holds up, how well it holds equipment without ripping or damaging the equipment, how well the snaps and straps (and supporting hardware) hold up. Aesthetics would cover how easy it is to operate the bag, like zippers, pockets, compartments, space, etc.

hmm... interesting point of view.

for me, it's always been...

aesthetics:
good design element, flow, and overall look and visual appeal yielded by material selection, construction, and design

durability:
strength in materials, rate in which a product wears or degrade over time yielded by material selection, construction, and design
utility:
functionability of an item... pocket, pocket placement, ease of use, protectiveness, etc... yielded by material selection, construction, and design

perhaps better word would be overall value?
but material selection, construction, and design all plays a part in aesthetics, durability, and utility of a product.

take for example italian hiking boots made from the Montebelluna area...
folks here have been hand making hiking/backpacking boots for ages and the best boots in the world comes from there...

the amount of passion involved in designing the boot... when i was sampling our footwear there, no shortcut was taken to save on material selection... only the finest hides were used... and even then, they cut the main upper from the select areas, despite the high loss.

the construction was amazing as well... each part, even though it's hidden to the consumer, was stitched meticulously, seam sealed, and made sure it offers comfort to the wearer... the leather seam edges were all skyved to reduce bulk and add comfort... these are steps that are taken that us consumers will not see... but adds to value and comfort... behind each and every metal eyelet or hook or d-ring, there's always a metal washer to sustain the higher strengths required...

the design was a bit traditional... but still that's what they do... they make traditional and classic hiking boots... but within the classic design, you see the placement of the curves and padding all have a purpose...

sadly, these quality hiking boots are rapidly replaced by synthetic upper and injection molded soles... produced in bulk...

nothing wrong... but we can all see that there is more value on a well made product.

if the price point of the cheap product was say, 1/4 or even 1/2 of the better made bags, i guess you can clearly say that you get what you paid for...

when the price of the cheaply made product was about 3/4 of the better made product... it's clear... spend more and get better...


Albert the Clumsy Ape
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kinghong1970
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May 28, 2010 00:07 |  #28

TeamSpeed wrote in post #10254911 (external link)
I have only purchased 3 Kata bags, and they exceed all expectations I had of them. I had the H-14, but then my equipment outgrew that bag, and I went to the H-16. I also have the R-102. Both handle any abuse and are very protective of my equipment. I, for one, am very pleased with your products!

In fact, I did a review of the H16 (https://photography-on-the.net …hp?t=513999&hig​hlight=h16), as well as one for the R102 (https://photography-on-the.net …?t=347433&highl​ight=r-102).

Now if your bags would hold the Sigma 50-500 OS, I would be happier! :)

TeamSpeed, i saw your reviews and i've also seen some of the available images on B&H website... you should take your bag, either one, and go and compare to the 3n1...
if what i see in the web pics of your bag (in your review) are accurate, then you will be surprised at the look and feel of the 3n1


Albert the Clumsy Ape
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Travelller
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May 28, 2010 08:51 |  #29

kinghong1970 wrote in post #10259574 (external link)
TeamSpeed, i saw your reviews ... you should take your bag, either one, and go and compare to the 3n1...
if what i see in the web pics of your bag (in your review) are accurate, then you will be surprised at the look and feel of the 3n1

??? You can tell that much from those pics? Impressive... The only thing I could make out was that those bags seem to be fully lined with your... "Tricot", was it? That and maybe the "stiff" handle. What other discrepencies did your keen eyes come across, prey tell... ;)

3N1-33:

IMAGE: http://farm5.static.flickr.com/4055/4580028376_8a42267e99_o.jpg
IMAGE: http://farm5.static.flickr.com/4056/4580028448_cc3ebe2676_o.jpg
IMAGE: http://farm5.static.flickr.com/4025/4582068163_cd9acf0ab5_o.jpg

Courtesy of TeamSpeed (well, at least from his thread...)


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May 29, 2010 13:46 as a reply to  @ Travelller's post |  #30

I love my 3n1-30. It is practical, holds a ton of stuff and is hard to beat AT THIS PRICE!

Sometimes we get caught up in our own issues and lose sight of the big picture! ;)


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Kata 3N1-30... so very dissappointing...
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