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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 08 Jul 2010 (Thursday) 17:05
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5D Mirror Replacement

 
CJSmith
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Location: Chicago Suburbs
     
Jul 08, 2010 17:05 |  #1

I purchased a 5D classic from a POTN member and it arrived today. After the first couple of shots, the viewfinder went dark. When I took the lens off of the camera the mirror almost fell out of the camera.

1) Does Canon still fix the mirror assembly for free, even if it's not the original owner?

2) It is appropriate for me to get my money back from the seller, right? We used regular Paypal, not a gift.

This will be my last time purchasing a used item. Two months ago I bought a 100-400mm from a guy on Craigslist that had a broken image stabilizer. I didn't notice it until the next day and I tried to shoot video. I just got it back from Canon. $350 later and nothing from the seller. I'm not a happy camper.

Thanks for letting me vent.


6D, Σ15 FE, 17mm TS-E, 24-105, 70-300L, 40mm 2.8, 85mm 1.8, 100L, 600EX-RT, Kenko 2X MC4, Kenko Tubes
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WaltA
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Jul 08, 2010 17:50 |  #2

Smthrz wrote in post #10501486 (external link)
I purchased a 5D classic from a POTN member and it arrived today. After the first couple of shots, the viewfinder went dark. When I took the lens off of the camera the mirror almost fell out of the camera.

1) Does Canon still fix the mirror assembly for free, even if it's not the original owner?

2) It is appropriate for me to get my money back from the seller, right? We used regular Paypal, not a gift.

This will be my last time purchasing a used item. Two months ago I bought a 100-400mm from a guy on Craigslist that had a broken image stabilizer. I didn't notice it until the next day and I tried to shoot video. I just got it back from Canon. $350 later and nothing from the seller. I'm not a happy camper.

Thanks for letting me vent.

Check the canon web site.
http://www.usa.canon.c​om …933&keycode=211​2&id=55659 (external link)

I think they do and unless they've changed it since mine was done it didn't matter if you werent the original owner.

The mirror problem is a known 5D potential problem and any search on POTN or Google would have shown you that before you bought it.

I don't think its cause for returning anything.


Walt
400D, 5D, 7D and a bag of stuff

  
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sickboy11
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Jul 08, 2010 17:52 |  #3

WaltA wrote in post #10501679 (external link)
Check the canon web site.
http://www.usa.canon.c​om …933&keycode=211​2&id=55659 (external link)

I think they do and unless they've changed it since mine was done it didn't matter if you werent the original owner.

+1

Just bought a used 5D a few weeks ago. Took it to Canon Irvine and they performed the mirror replacement, gave me the shutter count, and cleaned the sensor at no cost.


  
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TheExpertAmateur
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Jul 08, 2010 18:07 |  #4

sickboy11 wrote in post #10501688 (external link)
+1

Just bought a used 5D a few weeks ago. Took it to Canon Irvine and they performed the mirror replacement, gave me the shutter count, and cleaned the sensor at no cost.

+2
I am in the process of buying a used 5d. I called Canon and they will do the mirror fix for free along with shutter count, cleaning, and general checkup. Shipping is covered as well if you give them a call first. They will send you a UPS label. I don't see this as a reason to return the camera, it is somewhat common hence the reason for the recall.


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CJSmith
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Jul 08, 2010 18:56 as a reply to  @ TheExpertAmateur's post |  #5

Well, that's all good to hear. I did know that it's a known problem. I just didn't expect it to come off after 2 or 3 shots of owning it. Man, how would you feel? The thing that stinks is that I am leaving for my vacation next Friday and would love to have it then. I guess in the whole scheme of things that wouldn't be the end of the world. Well, thanks everyone for keeping me from freaking out about this. :)

Your responses here and your help make me realize how lucky I am to be a part of this forum.


6D, Σ15 FE, 17mm TS-E, 24-105, 70-300L, 40mm 2.8, 85mm 1.8, 100L, 600EX-RT, Kenko 2X MC4, Kenko Tubes
www.OutofChicago.com:external link The Chicago Photography Experience
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CJSmith
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Jul 08, 2010 19:17 |  #6

TheExpertAmateur looks like an expert on this one. I called Canon and they're doing exactly what he described.


6D, Σ15 FE, 17mm TS-E, 24-105, 70-300L, 40mm 2.8, 85mm 1.8, 100L, 600EX-RT, Kenko 2X MC4, Kenko Tubes
www.OutofChicago.com:external link The Chicago Photography Experience
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JMS803
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Jul 08, 2010 19:25 |  #7

just got mine done, got it back in like 2 days, plus they replaced the scratched LCD cover, awesome service.


-Joe
5D / 35mm f/2 IS/ 17-40 f/4 /50 1.8 / 70-200 f/4 /100 f/2 / 430ex
Flickr: http://www.flickr.com/​photos/joesoriero/ (external link)

  
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samurairx7
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Jul 08, 2010 21:42 |  #8

what? when i sent my in for the mirror problem they didn't clean my sensor or anything... (T_T)

at least my baby is fixed =)



  
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efciv
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Jul 10, 2010 21:13 as a reply to  @ samurairx7's post |  #9

See my Kudos to Canon post. Different problem, but great service.




  
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5D Mirror Replacement
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