Tenba bag through B&H

I hope Tenba comes through for you because I fell that they have good products.I've had a Tenba sling
for almost a year with no issues.

That's why I shop with Adorama. The idea of a 14 day return policy on new gear is pretty ridiculous. When I see a place (really, any store) that has a 2 week return policy, it tells me they don't stand behind the product they sell, and they probably aren't worth doing business with.

That said, if you buy something from one of these 2-week shysters, fully expect to be told "we can't help you" when it falls apart a day after the return window has expired. It seems that places with longer return windows *will* take something if it's a little over the limit. Like I said, some places stand behind their product, return policies be damned. It's how you generate repeat customers.

adam8080 wrote in post #10881373
B&H could have sent it back as defective and for a refund and/or just swapped it out for a new one.

And those are costs involved with doing business.

and those are the costs of not fully reading and understanding the return policy before you order , correct ?

adam8080 wrote in post #10881373
B&H could have sent it back as defective and for a refund and/or just swapped it out for a new one.

And those are costs involved with doing business.

You are unhappy that a store would not let you return an item AFTER the return period had expired, so unhappy that you plan not to use their services again, even though you claim to have shopped at said store for many years and have never had a complaint?

aubsxc wrote in post #10896835
You are unhappy that a store would not let you return an item AFTER the return period had expired, so unhappy that you plan not to use their services again, even though you claim to have shopped at said store for many years and have never had a complaint?

not to bash in but the mere fact OP did consider B&H as his equipment provider, i guess it falls on the idea of how B&H can address issues on loyal customer that has issues with out-of-14 day return period policy, well that is, no special consideration, evrn if you bought from them thousands of dollars.

to me as a customer, i would personally look for stores that has a good reputation, good prices, and good customer service.

in this case, with a customer point of view, ill be pissed @ B&H if they didnt even try to help me out with this "out-of_date return policy" issue after spending thousands of dollars worth of equipment from them.
its just my opinion.

i guess, rules are made as guidelines but in this case, it could be bent, if B&H chose to.....

@ponzy: so you're saying you should get special treatment because you've been a loyal customer, AND I DON'T?
that's discrimination and you'll get sued for that. customers are all the same.

regarding the short return period, all retailers like target or walmart have 90 days return policy, but for ELECTRONICS it's only 14 days. don't mistake it. as for the OP's case it has well passed the return period so I don't see any reason at all for BH to take the bag back and eats up the cost.

I'll chime in with my BH experience.

I ordered a ballhead and a tripod from BH. They arrived and I inspected them. The ballhead was missing an adapter and the tripod was missing screw caps and plastic screw adjuster. I emailed both problems to BH about a day after. BH sent me the adapter for the ballhead - no problem.

However, for my tripod issue, they responded by stating it was best to contact the manufacturer. At first I was confused as to why didn't just take care of it for me like they did for the ballhead. I probably could've gone through the hassle of doing a return and doing a re-order. Or asked for an exchange. Or elevated a complaint to a CSR or something. I decided not to, and chose to deal with Manfrotto instead. It took a long time and multiple emails before anyone responded to me but I eventually got my parts from the manufacturer.

I had one good CS experience and one not so good CS experience with BH. I think "it" happens and the customer can decide if they still want to do business with them. Now we all wish we can be treated like kings and queens (customer is always right and all that) but sometimes it just isn't so. I'd still order from BH. Live and learn, I guess.

leroy_sunset wrote in post #10886026
The idea of a 14 day return policy on new gear is pretty ridiculous. When I see a place (really, any store) that has a 2 week return policy, it tells me they don't stand behind the product they sell, and they probably aren't worth doing business with.

That said, if you buy something from one of these 2-week shysters, fully expect to be told "we can't help you" when it falls apart a day after the return window has expired. .

So B&H are a bunch of "shysters" ? Nice sentiment. Luckily, according to this article, the word is not really anti-semitic. Otherwise, I would be getting much more peeved at your word choice.

The "right" to return a product (unless it's defective) isn't really a right. It's just a courtesy the retailer extends. As for defective products, they obviously have to have some cut-off.

In some other thread about another retailer, the OP was complaining the company wouldn't take back a defective battery, even though he waited well over a month to contact them.

I recently ordered a tube combo amp from Musician's Friend. It showed up defective, I call them right away to get an RMA and had it back in UPS's hands within two days. I did not go on message boards and start anti-MF's threads. They promptly sent me another amp that was fine.

So in the end, I really fail how ANYONE can fault a 14-day return policy, especially when it is fairly easy to find. You can chose to shop elsewhere (Costco has 90 days ), but to suggest that this makes them dishonest in anyway is absolutely ridiculous.

patrick835 wrote in post #10897639
@ponzy: so you're saying you should get special treatment because you've been a loyal customer, AND I DON'T?
that's discrimination and you'll get sued for that. customers are all the same.

regarding the short return period, all retailers like target or walmart have 90 days return policy, but for ELECTRONICS it's only 14 days. don't mistake it. as for the OP's case it has well passed the return period so I don't see any reason at all for BH to take the bag back and eats up the cost.

im not saying i should, but i felt i am entitled to have "special consideration", if given the situation like that of OP's. i think its not too much to ask from them esp. if you already established a relationship like you know someone there. if they deny my request, then i have also the right to stop patronizing them and chose other stores like adorama(which i think the same co. too???)

anyway, if i were the supervisor there, and i know the customer, i would have taken care of the situation differently.

again, its just my opinion.

ponzy wrote in post #10899237
if they deny my request, then i have also the right to stop patronizing them and chose other stores like adorama(which i think the same co. too???)

Are you suggesting B&H and Adorama are the same company?

They are not....

monkeymike wrote in post #10853222
sorry, but why should B&H bend the rules for you? just because you spend more than someone else doesn't make you more deserving. they clearly link to their return policies at the bottom of the page. 15 days. after that, it falls back to the manufacturer warranty. its going to be the same with any retailer. if they break the rules for you, then why not get rid of them and let anyone return anything at anytime.

now, the issue of tenba not replying to a dissatisfied customer is another issue all together. it is unfortunate that they have chosen to neglect your request for a warranty replacement. hopefully you can get this cleared up with tenba, and get a new bag.

~mike

Totally agree with this one.