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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 27 Sep 2010 (Monday) 11:57
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Amazon Experience (85L)

 
Mr. ­ Blue
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Sep 27, 2010 15:39 |  #16

I buy pretty much everything from Amazon...can't beat their Prime next-day shipping for $3.99. I have rarely had problems with shipping, and their customer service is awesome.


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dnauer
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Sep 27, 2010 15:45 |  #17

Interesting -- maybe I have to give them another chance. Just ordered a pair of Serengetti Sunglasses from Amazon last week -- never saw anything saying there was an issue -- I expected delivery last Thursday -- it never arrived -- I called them and they said the order was cancelled -- then sent me this note a day AFTER it was supposed to arrive!

"Greetings from Amazon.com. Unfortunately your recent order(s), including 105-1737892-XXXXXX could not be processed. If you would still like to receive the item(s), we ask that you place a new order. Please accept our sincere apologies for any resulting inconvenience.

Please feel free to contact us with any questions or concerns, and thank you for shopping at Amazon.com.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com"

Sorry -- that isn't great service. I ordered a 200mm f2.8L from them last year that came from Calumet that was trouble free, but I'm kind of fried on Amazon right now. I'm following up with them today.




  
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Route246
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Sep 27, 2010 16:00 |  #18

Other than it wasn't new and factory-sealed, I'm not sure and at $1949 I was not going to be Amazon's QA returns inspector to find out.

plasticmotif wrote in post #10987361 (external link)
Was anything wrong with the lens?


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Route246
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Sep 27, 2010 16:22 |  #19

I think you should give them another chance. They are bending over backwards to remedy my situation. See below an excerpt from what they just sent to me in italics:

I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for delay in sending you the replacement order. I hope I can resolve this issue for you now.
I've placed a new order for you at no charge. Here are the details:
Order Number: 105-xxxxxxxx-xxxxxxxx
Shipping Speed: One-Day Shipping
Estimated Delivery Date: September 28
If you'd prefer to cancel the replacement order and receive a refund instead, let us know by going to the URL below:

Order Placed:
September 27, 2010
1 item - delivery estimate: September 28, 2010
View Order Details | View Invoice
Order Number: 105-xxxxxxx-xxxxxxxxxx
Recipient: xxxxxx xxxxxxxxx
Shipping Speed: One-Day Shipping
Order Total: $0.00

Items Ordered Price
1 of: Canon EF 85mm f1.2L II USM Lens for Canon DSLR Cameras [Electronics]
Sold by: Amazon.com, LLC
$0.00
Amazon Prime: One-Day Shipping is $3.99 per item


Mistakes happen. I am 100% tolerant of mistakes because I make them myself. What impresses me, when someone makes a mistake, is how quickly they own up to it and how they handle the remedy. They are really trying to make this right.

From a personal standpoint, they have a customer for life. They also have an advocate for life. They have been 100% consistent in all of the years I've been dealing with them. I've had problems with orders and it is just amazing how quickly they resolve problems.

The same cannot be said when I am a Marketplace seller, though. But, they demand a lot from their sellers and their reputation is at stake so they have zero tolerance for Marketplace sellers who don't live up to their standards.

Just the fact that I'm posting this here is priceless publicity and advertising for them for which they could never pay for.

dnauer wrote in post #10988525 (external link)
Interesting -- maybe I have to give them another chance. Just ordered a pair of Serengetti Sunglasses from Amazon last week -- never saw anything saying there was an issue -- I expected delivery last Thursday -- it never arrived -- I called them and they said the order was cancelled -- then sent me this note a day AFTER it was supposed to arrive!

"Greetings from Amazon.com. Unfortunately your recent order(s), including 105-1737892-XXXXXX could not be processed. If you would still like to receive the item(s), we ask that you place a new order. Please accept our sincere apologies for any resulting inconvenience.

Please feel free to contact us with any questions or concerns, and thank you for shopping at Amazon.com.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com"

Sorry -- that isn't great service. I ordered a 200mm f2.8L from them last year that came from Calumet that was trouble free, but I'm kind of fried on Amazon right now. I'm following up with them today.


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CameraAddict
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Sep 27, 2010 16:44 |  #20

I once ordered items from Amazon and the stupid UPS driver (sorry smart UPS drivers, I know you are the majority, but this one was stupid) delivered it next door to neighbors who weren't nice enough to come right next door and bring it to me.

So after I saw the delivered status, and knew I didn't get the package, I immediately called Amazon. They resent the items next day, no questions, no hastles.

A few weeks later, I found my OPEN mis-delivered package on top of my mail box with items inside. Why anyone would open a packaged addressed to someone next door is beyond me, especially when they were smart enough to figure out where my mailbox was once they opened the package. I knew they'd been the ones who had my package, because I saw the package sitting on their doorstop before it ended up at my mailbox (but didn't snoop to find out if it was mine).

I immediately called Amazon. They sent me a postage paid label and I returned the items.

So -2 on UPS, -2 on my neighbors, +2 on Amazon. I order all my gear from them and Costco.


50D, 5D Mark II, 24-105, 70-200 IS, 100-400, 100 f/2.8, 10-22, 70-300 Non-L (for sale), 28-135, 50 f/1.8, Kenko tubes, 430 EX II, Wacom Bamboo Pen/Touch, LR3, PS5

  
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Cesium
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Sep 27, 2010 16:47 |  #21

They will just send the same lens to the next guy that buys an 85L from them.




  
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dnauer
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Sep 27, 2010 17:14 |  #22

OK - I have recieved good service from them in the past, so may give it another shot down the road. I talked to them about 15 minutes ago and they couldn't tell me why the order was cancelled (!!), but they determined it had been cancelled on the day I ordered (9/17) and they don't know why they didn't send out a notification until 9/23 (which is the e-mail date of what I quoted above) -- Keep us in the loop how this closes out in the end -- hope it turns out right for you :-)




  
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Route246
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Sep 27, 2010 17:31 |  #23

I seriously doubt that. It costs them little or nothing to return stock to vendors. Vendors have to do this with large retailers. It cost them far more in grief for shipping it to me than its worth to just ship it back to Canon and have them peddle it off as a refurb.

Cesium wrote in post #10988900 (external link)
They will just send the same lens to the next guy that buys an 85L from them.


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Route246
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Sep 27, 2010 17:34 |  #24

This time I plan to take high-res pics during the opening and unpacking operation, just in case it happens again. I may even take 1080p video instead. If it happens again I'm going to be all over them with the proof in high-res/high-def and I would expect even more concessions for a repeat performance. I suspect this order is being handled by hand to make sure it doesn't repeat.

dnauer wrote in post #10989025 (external link)
OK - I have recieved good service from them in the past, so may give it another shot down the road. I talked to them about 15 minutes ago and they couldn't tell me why the order was cancelled (!!), but they determined it had been cancelled on the day I ordered (9/17) and they don't know why they didn't send out a notification until 9/23 (which is the e-mail date of what I quoted above) -- Keep us in the loop how this closes out in the end -- hope it turns out right for you :-)


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JonK
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Sep 27, 2010 17:38 |  #25

I love Amazon. I ordered my 50D through them, and tons of other stuff. Great service and support after the sale.


7NE | 7D | 5DII | 16-35/2.8L II | 24/1.4L II | TS-E 24/3.5L II | 50/1.4 | 85/1.2L II | 100/2.8L IS | 70-200/2.8L IS II | 400/5.6L | PIXMA Pro 9500 Mark II
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TheBrick3
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Sep 27, 2010 19:45 as a reply to  @ JonK's post |  #26

I buy lots of stuff from Amazon and only once had a problem. Unfortunately, the only time I had a problem they wouldn't help. I bought a 50D and didn't receive the e-mail that it had shipped within a week. I contacted the guy, heard nothing, and later noticed that he had relisted it without the lens I had bought it with. I contacted them with this information and asked for a refund. They said I had to work it out with him until the full shipping window, 21 days or whatever, had passed. I contacted him again with the knowledge that he relisted and he refunded without comment.

In the meantime, I decided to go with a 5D over a 50D, so it could've worked out worse!

I had a miserable experience with paypal when I bought from a guy on this forum. I sent him money, we mutually agreed not to go through with it for some reason, and he refunded the money within an hour. But they made me wait 3 days for him to officially get the money and then 3 days after that plus a weekend to return the money to my account. I realize the money takes time to travel, but it wasn't in my account in that time and I had bought another flash, which I couldn't really afford in the first place, before I realized I would have this problem and they should have just been willing to credit the money back to me.


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chomish
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Sep 27, 2010 19:58 |  #27

I too have had nothing but great experiences with Amazon. But since i live 10 min away from BH, and cant wait to use my new bought gear, i usually go there in person.


:) 5D-2 Mark ii :) 16-35 2.8L | 24-70 2.8L | 85 1.2 IIL | 70-200 f4 ISL | 70-200 2.8 IS IIL | 24-70 2.8L |MP-E 65 | 580EX, 430EX, MT24-EX | :p :p :p

  
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RL.
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Sep 27, 2010 19:59 |  #28
bannedPermanent ban

interesting..


Canon > Nikon

  
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patrick835
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Sep 27, 2010 21:25 |  #29

Guys,
Just make sure you order from AMAZON, not some 3rd party sellers ;) they can do little if you buy from someone else but if it's from them, they'll do ANYTHING to resolve the problem.
I sometimes find it better for my order to be canceled and then they'd give me like 50 bucks in credit :lol: (mostly due to price mistake on high ticket items)


1D mk II + sigma 10-22 + 100f/2.8 + 70-200/f4L + f/2.8L IS II+ tamron AF 2x + 430EX II
[COLOR=darkgreen] 2x Canon 30D + 2x BG-E2N + 18-55 kit + 50mm f/1.8 II + 85 f/1.8 + 100mm Macro + 70-200f/4L + 17-40f/4L + 430EX + 580 EX II + RRS L plate + Markin Q3 + Gitzo G2220
completely broke :lol:

  
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RafaPolit
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Sep 27, 2010 22:31 |  #30

Patrick's advice is what I was going to post.

I live in Ecuador, and any mistake, return, or whatever problem, while it *might* get solved, takes forever (we are talking 45 days or so!)... so I only ever order items Sold and shipped by Amazon, or, in some very rare and specific cases, I order from worldwide trusted vendors only if they are Fulfilled by Amazon. This is sort of a new feature where Amazon stocks items sold by third party vendors, so at least you get Amazon's advantages for shipping.

I only ever shop at Amazon and have had nothing but the greatest of experiences. +1 on Amazon kudos here.

Rafa.


Rebel T2i | EF-S 17-55 IS | EF 70-200 f4L | EF-S 10-22 | 430EX II |
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Amazon Experience (85L)
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