PayPal now offering SNAD chargeback for off-eBay purchases

Protection for Buyers.

Section 13 (Protection for Buyers) has been amended to reflect changes in PayPal’s protection for buyers. PayPal Buyer Protection covers eligible buyers for eligible items they purchase from sellers on eBay and, now, off the eBay website if they are not received -“Item Not Received” - or are “Significantly Not as Described.”

The same eligibility requirements apply to buyer’s payments under the expanded PayPal Buyer Protection except that in addition to the existing requirements a buyer can additionally send the payment to the seller by clicking the “Purchase” tab, or by selecting the “Checkout with PayPal” button or otherwise selecting PayPal as part of a Seller’s PayPal checkout flow in order to be eligible.

PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following items are not eligible for reimbursement under PayPal Buyer Protection:

1. Intangible items, including Digital Goods
   
2. Services
   
3. Real estate, including residential property
   
4. Businesses
   
5. Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
   
6. Custom made items
   
7. Travel tickets, including airline flight tickets
   
8. Items prohibited by the PayPal Acceptable Use Policy
   
9. Items which you collect in person, or arrange to be collected on your behalf
   
10. Items that violate eBay’s Prohibited or Restricted Items Policy
    
11. Industrial machinery used in manufacturing
    
12. Items equivalent to cash, including prepaid or gift cards
    
13. PayPal Direct Payments
    
14. Virtual Terminal Payments
    
15. Personal Payments

Interesting, thanks for posting.

Thanks!

Interesting! Thanks for sharing.

-David

got it....

Where is the change posted on paypals site? I am only seeing the compliant policy for non-ebay purchases.

duane0524 wrote in post #11044183
Where is the change posted on paypals site? I am only seeing the compliant policy for non-ebay purchases.

Log in to your PayPal account and click on the updates link. My OP was copy and pasted from that page.

Nice to know. Thanks OP!

Great info. Now let's see how many sellers include this in their ads.

OneFastt996 wrote in post #11047211
Great info. Now let's see how many sellers include this in their ads.

One thing I'll be including in my listings is that I'll only accept PayPal from established members with feedback. While the shady sellers are heard about all the time there isn't much mention of the scamming buyers who will claim SNAD, send a box back to the seller with a brick in it, and then get their money back from PayPal.

Sellers will have to be very careful selling to new members.

K6AZ wrote in post #11046979
Log in to your PayPal account and click on the updates link. My OP was copy and pasted from that page.

Thanks, I the piece I was missing was the effective November 1st. I had an issue this week and paypal said I recieved the item, so that is all they cover. Got it now.

Thanks again.

K6AZ wrote in post #11047446
One thing I'll be including in my listings is that I'll only accept PayPal from established members with feedback. While the shady sellers are heard about all the time there isn't much mention of the scamming buyers who will claim SNAD, send a box back to the seller with a brick in it, and then get their money back from PayPal.

Sellers will have to be very careful selling to new members.

I think ebay tipped the scale far too much to the side of the buyer. I haven't sold on there for years and have absolutely no plans too. It's to easy too literally get robbed.

merlin2375 wrote in post #11048215
I think ebay tipped the scale far too much to the side of the buyer. I haven't sold on there for years and have absolutely no plans too. It's to easy to literally get robbed.

And now it will be the same way for private transactions. I understand protecting buyers from fraudulent sellers but SNAD claims seem to be rubberstamped by PayPal. It's unfortunate but after November 1 when I list any high end gear those with no feedback are going to have to mail payment. I stopped selling anything of significant value on eBay because I got screwed on two SNADs where the buyer returned something other than what was shipped. PayPal wasn't interested in what was sent back, only that the scamming buyers had SPODs.

K6AZ wrote in post #11048369
And now it will be the same way for private transactions. I understand protecting buyers from fraudulent sellers but SNAD claims seem to be rubberstamped by PayPal. It's unfortunate but after November 1 when I list any high end gear those with no feedback are going to have to mail payment. I stopped selling anything of significant value on eBay because I got screwed on two SNADs where the buyer returned something other than what was shipped. PayPal wasn't interested in what was sent back, only that the scamming buyers had SPODs.

That sucks. Were they big ticket items?

i will not be accepting paypal in 2011. sucks for them.