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Thread started 22 Oct 2010 (Friday) 15:43
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Canon Loyalty Program - FAQ's

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Joined Jul 2008
Location: Atlanta, GA
Oct 22, 2010 15:43 |  #1

Last Updated October 18, 2013 @ 1:27 PM EDT

Overview - The Canon Loyalty Program provides the opportunity to trade in an existing Canon product for a refurbished Canon Digital SLR. There are Point and Shoot and Video options available, but this Thread will focus on the DSLR options. The program initially required the trade in product to be broken (easy to accomplish), but recently they have relaxed this restriction to simply being out of warranty. There have been reports of Film Cameras being accepted, but for now assume that you will need a broken (or out of warranty) Canon Digital camera (P&S or DSLR).

This is a very fluid program. Pricing, availability, requirements, and eligibility have changed almost on a daily basis. You will also find a wide range of answers from the Customer Service Representatives at the CLP - especially regarding pro duct availability. If you read about a new development and don't like the answer you initially get when calling, I would recommend calling back and checking with a different CSR.

How do I contact Canon? The phone number for the CLP is 1 (866) 443-8002. Select option "2".

When are they open? They are open 7 days a week. Phone lines are answered from 8:00AM to Midnight Eastern.

I have searched the Canon website and can't find anything about the Canon Loyalty Program. Why is that? Because it is not published on the website. The only way to order is via the phone number above.

Are there any Powershot Models available thru the CLP? If you are in the market for a refurbished Powershot camera, I would check the availability at the Canon Direct site and then call the phone number above and ask if the model you want is available thru the CLP. The link for Powershot models on Canon Direct is:​com …gory_10051_1005​1_-1_29252 (external link)

What Models are available and what is the cost? Prices as of July 15, 2013:
Canon XS - $319.99 (Removed from Program March 31, 2011)
Canon XS with 18-55 IS Kit Lens - $281.59 (Price cut from $319.99 February 1, 2011 to $281.59. Removed from Program November 2012)

Canon T3 with 18-55 Kit Lens - $351.99 (Removed from Program fall 2012)

Canon T1i - $332.79 (Price cut March 1, 2011 to $415.99. Price cut Feb 1, 2012)
Canon T1i with 18-55 IS Kit Lens - $383.99 (Price cut March 1, 2011 to $479.99. Price reduced Feb 1, 2012. Removed from Program Summer 2012)

Canon T2i - $383.99 (Added to Program Feb 1, 2011 @ $511.99. Price reduced March 1, 2011 to $447.99. Price reduced Feb 1, 2012. Removed from Program Fall 2012)
Canon T2i with 18-55 IS Kit Lens - $359.99 (Added to Program Feb 1, 2011 @ $575.99. Price reduced March 1, 2011 to $511.99. Price reduced Feb 1, 2012 to $447.99. Price reduced to current level in December 2012)

Canon T3i - $351.99 (Added to Program Jan 4, 2012 @ $512.99. Price cut Feb 1, 2012 to $479.99. Removed from Program Fall 2012. Returned to Program with price drop to current level and discount changed to 12% July 15 2013 )
Canon T3i with 18-55 IS Kit Lens - $422.39 (Added to Program Jan 4, 2012 @ $575.99. Price reduced Feb 1, 2012 to $543.99. Price reduced to $477.99 in December 2012. Price reduced to current level and discount changed to 12% July 15, 2013)

Canon 40D - $559.20 (Removed from Program March 1, 2011)
Canon 40D with 28-135 IS Kit Lens - $719.20 (Removed from Program March 1, 2011)

Canon 50D - $562.69 (Price cut March 1, 2011 from $719.20. Removed from Program Summer 2012.)
Canon 50D with 28-135 IS Kit Lens - $665.09 (Price reduced March 1, 2011 from $839.20. Removed from Program Summer 2012)

Canon 60D - $639.99
Canon 60D with 18-135 IS Kit Lens - $831.36
Canon 60D with 18-200 IS Kit Lens - $894.99 (Added to Program November 2012)

Canon 6D - $1,367.28 (Added to the program on October 14, 2013. This reflects a 10% discount from standard refurbished pricing.)

Canon 7D - $959.36 (Price increased to $1,119.20 briefly in early November 2010, but reduced back to original pricing of $1,087.20 in December 2010. Reduced to 1023.36 December 2012. Reduced to current price July 15, 2013)

Canon 5D Mark II - $1,407.36 (Price prior to initial removal from Program November 1, 2010 was $1,599.20. Discount was lowered from 20% ($1,407.36) to 10% ($1,583.28) on July 1, 2012. Discount revised back to 20% ($1,407.36) on July 30, 2013)

Canon 5D Mark III - $2,447.28 - (Price increased from 2379.33 on October 14, 2013 - This reflects a 10% discount. Price increased from $2,280.94 on May 1, 2013 - This reflected a 15% discount at the time as opposed to 20% on the other bodies)

You will be charged your local state sales tax for your purchase UNLESS you live in the following states; Alaska, Delaware, Montana, New Hampshire, or Oregon (those states have no sales tax).

How can I pay? CLP accepts Visa, Mastercard, Discover, and American Express

What comes with my CLP Camera? You will receive a refurbished Canon Product. It will come in a plain white box, with a complete set of accessories (battery, charger, strap, cables, CD, Manuals - may or may not include a small capacity CF card). For orders placed from October 24, 2010 thru November 6, 2010 (while supplies last), Canon is including 2 each 1 GB Compact Flash memory cards with each camera ordered. Initial reports are that the included cards lack both needed capacity and write speed for the higher end models.

What is a "Refurbished" Camera? Refurbished cameras include: dealer overstocks, damaged packaging returns, test units pulled from production, and customer returns. Refurbished cameras are calibrated to factory specifications, updated to latest firmware, and in most cases cannot be distinguished from new products. The majority of the cameras are arriving to buyers with a shutter count of less than 1,000, with some as low as 12-15.

Are there any markings or other identification for a refurbished camera?
There will be a small 1/4 inch gold sticker located on the bottom of the camera and on the side of the kit lens. "Refurbished" is written in red letters. The sticker can be easily removed.

What is the Warranty?
Effective June 1st 2013, Canon will warranty refurbished products for 1 year (Parts & Labor). This change is retroactive to include purchases made on or after July 1, 2012. Warranty for previous purchases was 90 days from delivery. Service must be done thru the CLP which will require returning the camera to Canon. There have been only a few reports of OOB (Out of Box) issues, which have been addressed by Canon with a replacement.

Can I get an extended coverage warranty from a third party? Yes. There are a number of 3rd party Extended Service Contracts available for Refurbished Electronics. Google "Canon Digital SLR Extended Service Contracts" and find the option that best fits your individual needs. One option is $80 for 2 years available here:​/IMXW2UP.html (external link)

Why do I need a trade in? The trade in provides you the additional discount (20%) off the published Canon Refurbished Prices. The Customer Service Rep may ask for the serial number from your trade in product.

Do I need to be the original owner of the trade in? Do I need to provide the original receipt? Does the trade in need to be registered with Canon? No to all of the above. The only requirement is that the product be a Canon camera that is out of warranty. You also do not need to return any accessories that go with the original camera when you ship the trade in; batteries, straps, cables, manuals, can all be kept. Just return the stripped down camera.

I don't own any Canon products that I can / want to trade in. How can I take advantage of this program? Check eBay, your local Craigslist, or post in the POTN Buy Forum. You should be able to purchase a broken Point and Shoot for under $30. If you end up having a P&S shipped to you, don't forget that you will need the serial number to place your order.

What if I have a broken DSLR such as a 10D, 20D, 30D, 40D, 50D, 7D, 5DMII, etc. - can I get a bigger trade-in credit? No! The model of the camera is irrelevant to the trade in value. As a result, if you have a broken 50D that is out of warranty, you may be better to repair and sell it, or sell it for parts as opposed to using it on this program.

What happens if I don't return the trade in? Canon will charge your Credit Card for the discount if the Return is not received within 14 business days of shipment of your CLP product. Several members have reported difficulty in receiving the return label for the trade-in camera, while others have reported not returning it at all without consequence. I would recommend erring on the side of following the program for no other reason than it is easier to drop off a prepaid shipment at UPS than it is to fight for a credit should your credit card be charged the amount of the 20% discount after Canon does not receive the return. (Don't forget that since they are generating the pre-paid shipping label, they will have the tracking number!)

What happens if I change my mind?
There is a 14 Business Day Return Policy for refunds should you change your mind. After that ALL SALES ARE FINAL. One important note: If you return the trade-in during the 14 days, the sale is considered completed and final. In other words, you will not be able to return the camera for a refund if you have shipped your trade-in back to Canon. If you decide to return your refurbished camera to Canon for a refund, DO NOT USE THE TRADE-IN LABEL FOR A RETURN! THE TRADE IN LABEL GOES TO A RECYCLING FACILITY WHERE THE CAMERA YOU SHIP WILL BE DESTROYED. IF YOU RETURN YOUR PURCHASED CAMERA USING THE CANON SHIPPING LABEL YOU WILL NOT RECEIVE CREDIT FOR THE RETURN AND YOUR PURCHASED CAMERA WILL BE DESTROYED

After I place my order what happens? After ordering, you will receive 5 emails; in this order:
- Welcome to Canon account (Creating your account. If you already have a Canon account you will not receive this confirmation)
- Canon Account Password request (Activating your account)
- Order Number (Acknowledging your order)
- Shipment (Acknowledging shipment)
- Canon Consumer Products Recycle Label (Shipping label for return of your trade in)

How is it shipped? Standard shipping is FedEx Ground. If you are in a hurry, you will have the option of either 2nd Day shipping for an additional charge of $24.99, or Next Business Day shipping for an additional charge of $34.99. Shipment will be "Signature Required" (You will be warned that FedEx will NOT leave it at your door if no one is home). Shipping cutoff is around noon Eastern, so if you order early morning, and there are no credit issues to hold up your order, chances are your camera will ship the same day.

How can I avoid delays with the processing and shipping of my order? Some credit card providers will delay approval based on the purchase price in relationship to your individual credit limit, or the shipping location if it is different from your billing address. If you don't receive the order number email and the shipping confirmation email within 24 hours, you may want to check back with customer service to verify that your order was fully approved.

What happens if there is nobody home to sign for my package? Then FedEx will not leave the box. Instead they will leave you a door tag that states that they tried to deliver it but there was nobody to sign for it. That is strike one - you get three strikes then FedEx sends it back to Canon as undeliverable. As an alternative to home delivery, call Fedex (after the product has shipped and you have the tracking number) and request that the box be held at your local FedEx office for pickup. You can also do this online (again you will need the tracking number, and will need to produce ID when you pick it up).

How can I track my order? Short Version:

1)​com/ (external link)
2) Click Login
3) Enter your info and click login.
4) After clicking login it should say "Welcome (your account name) Not You?" on the top right. If it still says sign in, click the big Canon logo on the top left of the page. This should refresh the page and you are now logged in.
5) Click "Canon Account"
6) Click "Orders"
7) You should then see your invoice and your shipment as links that you can click for additional detail.

How can I track my shipment? FedEx tracking number is included in the shipment information. It will also be included in your shipment acknowledgment email.

How can I check availability without calling Canon? Check the availability of the model you are interested in on the Canon Direct Store:​com …gory_10051_1005​1_-1_29252 (external link)

Inventory changes daily! If your desired model is not available, check back. (Note: Not all products listed on the Canon Direct Store website are available thru the CLP).

Are Lens or Flash products available with this program? In addition to the kit options for the T series, the 50D, and 60D, you may purchase one additional refurbished lens, and one refurbished Speedlight from the following list:

EF 17-40 f4 L
EF 24-105 f4 L IS
EF 28-135 f3.5 IS
EF 50mm f1.4
EF 50mm f1.8
EF 70-200 f2.8L IS USM II
EF 70-300 f4-5.6 (Non-L)
EF 75-300 f4-5.6
EF 85mm f1.8
EFS 10-22 f3.5-4.5
EFS 18-135 f3.5-5.6 IS
EFS 18-200 f3.5-5.6 IS
EFS 55-250 f4-5.6 IS
EF 2x Extender II
Speedlight 430 EXII

Pricing is 20% off of the current refurbished price on the Canon Direct website (multiply current price by .80).

Additional lenses may be purchased at the regular Canon Direct Refurbished pricing (only one lens is eligible for the 20% discount).

You will be charged your local state sales tax for your purchase UNLESS you live in the following states; Alaska, Delaware, Montana, New Hampshire, or Oregon (those states have no sales tax).
There is no option for purchasing a stand alone lens under this Program.
Naturally, lens options are based on availability - Back orders will not be accepted.
Lens must be ordered at the same time as the camera.
If you purchase a lens or flash in conjunction with your camera, your shipment will be upgraded to 2nd Day at no additional charge.

Is there a limit to the number of times I can participate in this program? It has been reported that there is a limit of 3 transactions per address, however your individual experience may vary.

Is the program available in Canada, UK, Australia, Asia, South America, Africa, etc? Currently this program is for the United States only. It has been reported that Canon Canada is considering a similar program, but that is not confirmed yet. If you are outside the United States, I would check with your Canon National Sales Office.

Contact information for worldwide offices can be found at (external link)

When does the Program end? The Canon Loyalty Program has been running for approximately 3 years. There is currently no published expiration date for the CLP. However, that does not mean that the program cannot end at anytime without notice.

How can I check the shutter count after I receive my refurbished camera?

Connect your new camera via the USB cable to your PC and download the freeware program Shutter Actuations, which can be found here:

http://www.shutteractu​ (external link)

It's a Windows app but works perfectly on a Mac using Parallels/Windows 7. It will NOT work on Mac using CrossOver. This is Freeware, but please consider making a small donation for the developers in consideration of the work put into this valuable tool.
Shutter Actuations supports the following EOS bodies: 1000D, 1100D, 450D, 500D, 550D, 600D, 650D, 40D, 50D, 60D, 7D, 5DMKII, 5DMKIII, 1DMKIV, and the 1DX.

Another option is EOSinfo, which can determine the shutter count for the 40D, 50D, and 5DMII. Download the program here:​/EOSInfo.aspx (external link).

If you want the shutter count for a DIGIC III camera (T1i, T2i, T3i, 7D, 60D, or 1DMIV), the shutter count can be obtained by EOSCount located at (external link). You will need a 32 bit browser (IE is preferred, but other browsers have workarounds to allow the Active X operation). You will be prompted to pay $1.50 per usage. EOSCount for Macintosh client application is also now available. The minimum required Mac OS X version is 10.7 (Lion).

There is also an application developed for Linux called gphoto2 that can be used for the 7D (and I assume the other bodies as well). Full instructions for booting Linux on your Windows PC or Laptop can be found on this post: …p?p=11813682&po​stcount=19

Download site for gphoto2 is located here: (external link) Gphoto2 can also be used via openSUSE, Redhat, etc.

MOkoFOko has also posted a step by step tutorial on how to use the Linux emulator on a Windows platform.
For step by step instructions see MOkoFOko's thread here: …/showthread.php​?t=1058019

I want to learn more about other POTN members experiences with this program and I have a lot of spare time on my hands - where can I go?
Check these threads to read about fellow POTN members experiences with the program:

From the Marketplace Forum:​ad.php?t=918120​ad.php?t=742683

From the EOS Digital Camera Forum:​ad.php?t=948196​ad.php?t=947441​ad.php?t=937525

Outside Links:

http://www.fatwallet.c​om/forums/hot-deals/849344/ (external link)

http://www.digicamhelp​.com …f/canon-customer-loyalty/ (external link)


Hopefully this answers most of the most common questions that people have about the program.

If anyone has any updates, please post here and I will add / update the Questions above so people new to the program don't need to search a large thread.


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Oct 22, 2010 15:45 |  #2

Good work. Wow.

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Tools: 5D mkii, 135L,
35L, 100mm Macro 2.8
sold HERE :) [I] (70-200 F4, 17-40, 85mm 1.8, Sigma 30 1.4, Canon 135L, Canon 85 1.8, Canon 24-70L Einstein640, Kacey Dish + Grid, Cybersyncs, 5D classic)

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Oct 22, 2010 15:47 |  #3

Nice. Let's get the other thread closed and move tot this one.

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Location: Dallas, TX
Oct 23, 2010 08:00 |  #4

Nice job Smacatl ... thanks for putting this together.

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Oct 23, 2010 08:24 |  #5

If I might add one little point regarding this scheme and the international aspect of the forums - it would be good if the original post could be edited to include details of this scheme (eg contact number/any differences in policy/approach) for countries outside of the US. If the scheme only operates within the US then again this should be noted.

Otherwise a really good summary! :)
EDIT - wait better than I thought the point about this is noted in the FAQ at the bottom :o

Tools of the trade: Canon 400D, Canon 7D, Canon 70-200mm f2.8 IS L M2, Sigma 120-300mm f2.8 OS, Canon MPE 65mm f2.8 macro, Sigma 150mm f2.8 macro, Tamron 24-70mm f2.4, Sigma 70mm f2.8 macro, Sigma 8-16mm f4.5-5.6, Raynox DCR 250, loads of teleconverters and a flashy thingy too
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Oct 23, 2010 12:03 |  #6

Very nice, cleared a lot of things up for me. 5D II here i come!

| 24-70 f/2.8L | 70-200 f/2.8L IS Mark II | Sigma 35 f/1.4A | 50 f/1.4 | 580 EX II | 1.4x T.C.

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Oct 23, 2010 12:45 |  #7

Good luck. Sold out all week and weekend. lol. Been trying to grab one. Must have spoken to 8 dif. people.

Very nice people though.

www.jason-bassett.comexternal link
Tools: 5D mkii, 135L,
35L, 100mm Macro 2.8
sold HERE :) [I] (70-200 F4, 17-40, 85mm 1.8, Sigma 30 1.4, Canon 135L, Canon 85 1.8, Canon 24-70L Einstein640, Kacey Dish + Grid, Cybersyncs, 5D classic)

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Oct 23, 2010 22:38 |  #8

Very well done, except for one thing:

This link -​com …gory_10051_1005​1_-1_29252 (external link)
returns a 404 Not Found error.

Nevermind, my error.

Craig5D4|50D|S3iS|AF:Canon 28-135 USM IS|MF:Tamron SP 28-80|Tamron SP 60-300|Soligor 75-260|Soligor 400|Soligor C/D 500|Zuiko 50 f/1.8|others
Support this exceptional forum
Of course I'm all right! Why? What have you heard?!?

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Oct 23, 2010 22:40 |  #9

^^ works for me...

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Oct 23, 2010 23:07 |  #10

I called yesterday, the XSi kit is available for $399.99.

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Oct 23, 2010 23:42 as a reply to  @ edmyloo's post |  #11

smacatl - nice job compiling all this info and creating the FAQ! :cool:

(edit) I'm wondering why the Mods haven't made this a Sticky yet?

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Location: Atlanta, Ga.
Oct 24, 2010 00:55 |  #12

THANKS, Great Work!

1DmarkIII ,5DmarkIII,7DII, 5 D, 40D,10 D , Canon 28mm 1.8, 35 f2, 50mm 1.8,1.4 85 1.8,Tamron 24-70 2.8, Canon 70-200,300F 2.8is L L 2.8
Canon 24-105L, Canon 17-40 L
550 ex, 430 1.4 ext.[URL="http://[URL]​​jddsr/"][URL]http://ww​

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Oct 24, 2010 00:56 |  #13

I wonder if I can pay and reserve a mkii damnit!

www.jason-bassett.comexternal link
Tools: 5D mkii, 135L,
35L, 100mm Macro 2.8
sold HERE :) [I] (70-200 F4, 17-40, 85mm 1.8, Sigma 30 1.4, Canon 135L, Canon 85 1.8, Canon 24-70L Einstein640, Kacey Dish + Grid, Cybersyncs, 5D classic)

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Location: Missouri
Oct 24, 2010 01:22 |  #14

imjasonbassett wrote in post #11153644 (external link)
I wonder if I can pay and reserve a mkii damnit!

Yeah seriously. Was just gonna buy one...but when I was ready to pull the trigger, it became out of stock.

7D, 5D mark II
17-40, 24-70 II, 70-200 f/4 IS, Zeiss 35/2, 85/1.8, 135/2, 400/5.6

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Oct 24, 2010 12:49 |  #15

Nice, an FAQ was definitely needed!

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Canon Loyalty Program - FAQ's
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