Ray33 wrote in post #14565638
Give them a call and ask them. They seem to be pretty nice. I'm guessing you are good since you need to return the A630 and they can track it.
And if they rake you over the coals over it, call them back and hope you get someone else on the phone.
A lot of how the program gets handled really seems to be dependent on the agent that you happen to get when you call. Some have had people try to force them to get the old camera repaired first, some have had people demand serial numbers, and some, like me, got an agent that could have given a flying crap less, and just sold me the new stuff. She didn't even ask me the model of the old camera or anything like that. In fact, it was (I think) probably outside the official return window time by the time I shipped the old camera back, and I hadn't gotten charged for the difference. I probably wouldn't have, but I wanted to be safe so I sent it back anyhow.
If you get someone who gives you a hard time, call back later and talk to someone else.