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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 11 Nov 2010 (Thursday) 14:37
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getting clients to follow through (pick their proofs)

 
ThomasOwenM
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Nov 11, 2010 14:37 |  #1

I shot a musical performer on spec. The deal was she would get 4 photos of my choosing for free, digital only, no prints, that she could use on her web page. Then I would put up a proofs page from which she could purchase more photos if she wanted to, and I gave her rates, scaled down the more she purchased.

It was a chance to take, then it looked to pay off. The 4 pics I gave her were the best quality live shots that had ever been taken of her, but I made sure to leave some of the very best ones as proofs so she would have incentive to buy. She was excited by the proofs page, and said she was going to purchase some and was going to take the weekend to go through them and make her choices.

Then she and her boyfriend went on a drunken splurge in Vegas and she forgot all about the proofs page. I ended up waiting around, frustrated she hadn't made her picks. I went to one of her performances to remind her about the proofs. (Well, I also enjoy her music.) She determined to finally make her choices and go ahead with the deal.

On spec is tough! Granted, that shoot didn't displace any other paid shoot. I had the evening free and took a chance. I'm thinking of using some kind of incentive to get people to follow through and choose their proofs, something like if you make your choices by such-and-such date, you'll get 3 extra photos for free. I believe this woman is genuinely interested in buying. She just gets distracted by a lot that's going on and then choosing proofs drops down on her priorities.

I'm wondering if anyone here has successfully used incentives to get clients to pick their proofs in a timely manner. Do you use, "Pick your photos by Date X and get Y number of free photos"? Or do you use something else?

It would be different if it hadn't been on spec. I would have required a deposit. On spec is rough, but I have been paid for doing it and it has its uses. Just curious how others have dealt with this.


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ThomasOwenM
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Nov 11, 2010 17:01 |  #2

Update: She just e-mailed her list of choices and paypalled me the money for them. The incentive worked this time. I'm still curious if others have used techniques to encourage clients to make their choices in a timely manner.


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1D Mark III, Canon 50L f/1.2, Sigma 30 mm f/1.4 lens, Canon 85 mm f/1.8, 430 EX flash, ST-E2 Transmitter, Quantaray QSX 9500 tripod, Manfrotto monopod

  
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JayJphoto
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Nov 11, 2010 17:06 |  #3

EDIT...lol...nevermind​. I was responding while you were.

Anyhow, I like to use a % off coupon for a couple of weeks or one month. That gets people more eager to buy sooner than later...or never at all.


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RDKirk
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Nov 11, 2010 18:41 as a reply to  @ JayJphoto's post |  #4

It was a chance to take, then it looked to pay off. The 4 pics I gave her were the best quality live shots that had ever been taken of her, but I made sure to leave some of the very best ones as proofs so she would have incentive to buy.

You were lucky she bought any, considering you'd already given her some of the best. That is generally a bad move. If you are hoping for people to buy some images, don't give any away before they do.

The the highest moment of desire to buy a photograph occurs the very first time a client sees the photograph. Every time after that a client sees a photograph without buying it, the urge to buy decreases.

You want to arrange your sales flow so that you can encourage the client to purchase on the first view of the images. You do not want to put "teasers" on your blog or on Facebook--you want to be ready to accept her money the first time she sees it.


TANSTAAFL--The Only Unbreakable Rule in Photography

  
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getting clients to follow through (pick their proofs)
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