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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 18 Nov 2010 (Thursday) 12:47
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I dropped my lens, what do I do? Please advise!

 
MRagon
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Nov 18, 2010 13:18 |  #16

I called Canon. The tech dept said I should return it to a location in Newport News, VA. He said I send in a copy of the receipt and they will repair under warranty if it's eligible. If not I will get an estimate. But he wouldn't give me any indication of whether it would be eligible. But I don't have much choice anyway.

So unless you guys scream don't send it to Newport News I guess that's what I'll do.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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jxs1984
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Nov 18, 2010 13:18 |  #17

IMAGE: http://fc03.deviantart.net/fs48/f/2009/193/b/6/Leaning_Tower_of_Pisa_by_Amersss.jpg


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pbelarge
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Nov 18, 2010 13:18 |  #18

gasrocks wrote in post #11307407 (external link)
Quick, sell it on eBay.

LOL

Yeah, use some PP to straighten it out first though...


Sorry to the OP, I know this is a tough situation. One way to think of this - if you have the money, buy a new lens and sell this one when it is fixed.


just a few of my thoughts...
Pierre

  
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evanger371
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Nov 18, 2010 13:21 |  #19

FedEx it to Canon Factory Service Center. They will fix it and send it back quickly. :-)
I just had an out of warranty lens serviced in NJ. I dropped it off on Friday and received a call on Tuesday that it had been repaired.




  
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MRagon
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Nov 18, 2010 13:22 |  #20

If I wasn't so upset that would be funny jxs1984. I actually did smile :-)

The guy said the turnaround time once they get it is 5-7 business days. That's not too bad.

So do most people have confidence that this will be fixed and as good as new? Make me feel better here!


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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Zerimar
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Nov 18, 2010 13:23 |  #21

OUCH that shot made me sick


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jxs1984
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Nov 18, 2010 13:28 |  #22

MRagon wrote in post #11307457 (external link)
If I wasn't so upset that would be funny jxs1984. I actually did smile :-)

The guy said the turnaround time once they get it is 5-7 business days. That's not too bad.

So do most people have confidence that this will be fixed and as good as new? Make me feel better here!

pretty sure it will be good as new! :cool:



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MRagon
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Nov 18, 2010 13:37 |  #23

Stupid question for those who have sent in a lens. I have the original box. If I use that for shipping will I get it back with the lens? Or should I just wrap it good and hang on to my box?


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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jwcdds
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Nov 18, 2010 13:44 |  #24

I would hang onto your box instead if you plan/want to keep the box. I wouldn't trust Canon service center to package it back the way you packaged it.

That said... I think this happened because subconsciously, you're mind is trying to sucker you into upgrading to the 70-200/2.8II. :lol:

Sorry about the drop. I'm pretty sure Canon will be able to patch it up good as new.


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cristphoto
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Nov 18, 2010 13:56 as a reply to  @ jwcdds's post |  #25

Sorry for your bad luck. I can't imagine Canon fixing this under warranty, but I could be wrong. I know many times if a product can't be repaired for a reasonable cost, Canon will offer you a refurbished replacement product and keep yours to use for parts.


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MRagon
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Nov 18, 2010 13:58 |  #26

cristphoto wrote in post #11307645 (external link)
Sorry for your bad luck. I can't imagine Canon fixing this under warranty, but I could be wrong. I know many times if a product can't be repaired for a reasonable cost, Canon will offer you a refurbished replacement product and keep yours to use for parts.

And this is the one lens I bought brand spanking new (from Adorama)...I've gotten reburb from Adorama, bought one off ebay and a couple from POTN members.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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Shenanigans
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Nov 18, 2010 14:02 |  #27

Canon should be able to fix at as good as new. However, I don't understand why anyone here would even mention the warranty. Canon's limited warranty against manufacturing defects is not the same as accident insurance. There is absolutely no chance that dropping a lens could lead to a successful warranty claim.

By the way, some credit cards offer accident insurance for items purchased with the card.




  
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Hrspwrphotos
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Nov 18, 2010 14:10 |  #28

TILT SHIFT 70-200! Don't sell it patent it! :D

Jk, Sorry for the loss buddy. I'm sure it won't be too bad! *fingers crossed*


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MRagon
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Nov 18, 2010 14:17 |  #29

Shenanigans wrote in post #11307676 (external link)
Canon should be able to fix at as good as new. However, I don't understand why anyone here would even mention the warranty. Canon's limited warranty against manufacturing defects is not the same as accident insurance. There is absolutely no chance that dropping a lens could lead to a successful warranty claim.

By the way, some credit cards offer accident insurance for items purchased with the card.

Good thought. I bought it with American Express. I checked their protection and it has accidental damage or theft protection for 90 days from purchase date. I'm 8 months out so it won't help but it was worth checking out. I guess I'll just have to pay for being a klutz.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
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rvdw98
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Nov 18, 2010 14:21 |  #30

gasrocks wrote in post #11307425 (external link)
The lens or my comment?

If only...


Roy

  
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I dropped my lens, what do I do? Please advise!
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