My impatience was based on what others had said their response time was when sending in for a repair. Most said they had at least heard from Canon in a couple days after receipt. But this evening when I pulled the snail mail out of the box, I had a written estimate that they sent, dated last Tues, 3 days ago. I had no idea it would come on paper, I was expecting an email or a phone call. They had my email address as well as house and cell phone numbers.
So anyway, the repair estimate is $174 for labor, no parts. I quickly phoned them at just after 6pm their local time. They are working today. I spoke with someone and gave my credit card info to speed the process along rather than mailing it back to them. They said it would be repaired and sent back by Fedex 2nd day. I'm just relieved to get the process moving.
I don't mean to sound like I'm anxious, but I am...lol. Seriously, I was just expecting quicker response based on what I'd read and was hoping nothing was wrong. Anyway, that's the update. Now just hoping the lens is as good or better than it was before the fall