Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 18 Nov 2010 (Thursday) 12:47
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

I dropped my lens, what do I do? Please advise!

 
richardfox
Goldmember
Avatar
1,883 posts
Joined Oct 2009
Location: Bellbrook, Ohio, USA
     
Nov 26, 2010 16:59 |  #61

nyy wrote in post #11350119 (external link)
It's thanksgiving week...they've probably had one junior tech and a security guard over there all week.

Yep, and they're the ones playing "catch" with all the "L" glass in the center. "How far can you toss THIS one?

Cool! Let's try basketball with these!

Oops. Well, the guys can fix it when they are back on Monday!


Canon 50D gripped, EF 50/1.8, EF-S 10-22, 17-40L, 24-105L, 70-200 f/2.8L, 100/2.8 macro, 100-400L, 300 2.8L, Canon 500 f8 mirror with chipped EF mount, 580EX, 1.4x and 2x Canon teleconverters, Canon EF Life-Size converter.

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
Tanglefoot47
Goldmember
Avatar
2,413 posts
Joined Oct 2005
Location: Tulalip WA about 40 miles north of Seattle
     
Nov 26, 2010 18:28 |  #62

I had a 70-200 2.8 IS looked almost this bad and Canon repaired it for just under $200 I was shocked I was expecting to be much higher




  
  LOG IN TO REPLY
RobinWa
Member
49 posts
Joined Mar 2010
Location: Swede in Phila
     
Nov 26, 2010 18:31 |  #63

Like everyone else they are closed thursday-friday. Probably a lot of people out mon-wed as well. With the skeleton crew they will focus on the pro stuff (the ones that actually pay for having their stuff fixed fast).
Be patient, I have never sent anything in, but to me if I send anything in for repair, a week is usually minimum before i get impatient.


T2i / 17-55 f2.8 / 70-200 f4L IS / 100 f2.8L / 1.4x II / 430EXII

  
  LOG IN TO REPLY
Tanglefoot47
Goldmember
Avatar
2,413 posts
Joined Oct 2005
Location: Tulalip WA about 40 miles north of Seattle
     
Nov 26, 2010 18:33 |  #64

Might add I sent mine to Irvine and ot took at least two weeks to get back, reason? they didn't have the parts and had to have them shipped in from Japan on a slow boat is my guess. But they fixed it up as good as new




  
  LOG IN TO REPLY
MRagon
THREAD ­ STARTER
Senior Member
953 posts
Likes: 1
Joined Sep 2009
Location: Tennessee
     
Nov 26, 2010 22:13 |  #65

My impatience was based on what others had said their response time was when sending in for a repair. Most said they had at least heard from Canon in a couple days after receipt. But this evening when I pulled the snail mail out of the box, I had a written estimate that they sent, dated last Tues, 3 days ago. I had no idea it would come on paper, I was expecting an email or a phone call. They had my email address as well as house and cell phone numbers.

So anyway, the repair estimate is $174 for labor, no parts. I quickly phoned them at just after 6pm their local time. They are working today. I spoke with someone and gave my credit card info to speed the process along rather than mailing it back to them. They said it would be repaired and sent back by Fedex 2nd day. I'm just relieved to get the process moving.

I don't mean to sound like I'm anxious, but I am...lol. Seriously, I was just expecting quicker response based on what I'd read and was hoping nothing was wrong. Anyway, that's the update. Now just hoping the lens is as good or better than it was before the fall :-)


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
  LOG IN TO REPLY
TheBrick3
Goldmember
Avatar
2,094 posts
Joined Nov 2009
Location: College Park, Md.
     
Nov 26, 2010 22:18 |  #66

Just curious, hood wasn't on?


1D III 5D II 5D | 580 EX II x 2
17-40L | 35L | 100L | 70-200 II | 17-35 f/2.8-f/4
Website (external link)

  
  LOG IN TO REPLY
MRagon
THREAD ­ STARTER
Senior Member
953 posts
Likes: 1
Joined Sep 2009
Location: Tennessee
     
Nov 27, 2010 07:52 |  #67

No, I took the hood off to fit it in the bag. Dropped it pulling it out of the bag :-( But it was so my fault, I wasn't paying attention and doing too much at once. Just careless. An expensive wake up call.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
  LOG IN TO REPLY
MRagon
THREAD ­ STARTER
Senior Member
953 posts
Likes: 1
Joined Sep 2009
Location: Tennessee
     
Dec 03, 2010 13:00 |  #68

Just an update. I mailed it on Nov 19, they received it Nov 22. I got a snail mail letter the 26th with repair estimate of $174 for labor and shipping, no parts. I just called to check on it and they said they are waiting for a lens barrel repair part to come in. So it's been 2 weeks since I sent it and we're waiting on a part. It's not a huge deal, I'm just disappointed that the whole process is taking this long and they they didn't at least communicate by email or phone to speed things along. And the estimated said no parts but we're waiting on a part. Just wanted to post an update for those interested who might also be sending in things for repair. The main thing is I'm hoping for it to come back in great shape!


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
  LOG IN TO REPLY
Frugal
Senior Member
Avatar
784 posts
Joined May 2009
Location: Northern CA
     
Dec 03, 2010 13:11 as a reply to  @ MRagon's post |  #69

And the estimated said no parts but we're waiting on a part.

I'd guess that they're not charging you for the part. And everyone is cutting back on inventory - but I feel your pain.


Richard
Gear

  
  LOG IN TO REPLY
coirchlid
Senior Member
Avatar
384 posts
Likes: 2
Joined Aug 2010
Location: O'ahu, Hawaii
     
Dec 03, 2010 13:37 |  #70

$174 not bad. I'd be happy if I were you. Of course you've yet to see the lens.

Just curious. What type of surface did it fall on? How high was it?

Good luck.


-Matt G
Instagram: @garmeleon
Gear
Flickr (external link)

  
  LOG IN TO REPLY
alpha_1976
Goldmember
Avatar
3,960 posts
Likes: 1
Joined Nov 2009
Location: USA
     
Dec 03, 2010 14:20 |  #71

jwcdds wrote in post #11307589 (external link)
I would hang onto your box instead if you plan/want to keep the box. I wouldn't trust Canon service center to package it back the way you packaged it.

That said... I think this happened because subconsciously, you're mind is trying to sucker you into upgrading to the 70-200/2.8II. :lol:

Sorry about the drop. I'm pretty sure Canon will be able to patch it up good as new.

Packing from Canon is perfect at least in my experience.

x_tan wrote in post #11308994 (external link)
This is another reason that shouldn't buy anything more than $10 from eaten-Bay.
Nice to hear the 7D ok, that has also settle the Magnesium Vs plastic body debate.

He meant with full disclosure; nothing wrong in that.

Having said that I wouldn't sell such a new lens on e-bay for parts or whatever. I'd do exactly what the OP did.

MRagon wrote in post #11389257 (external link)
Just an update. I mailed it on Nov 19, they received it Nov 22. I got a snail mail letter the 26th with repair estimate of $174 for labor and shipping, no parts. I just called to check on it and they said they are waiting for a lens barrel repair part to come in. So it's been 2 weeks since I sent it and we're waiting on a part. It's not a huge deal, I'm just disappointed that the whole process is taking this long and they they didn't at least communicate by email or phone to speed things along. And the estimated said no parts but we're waiting on a part. Just wanted to post an update for those interested who might also be sending in things for repair. The main thing is I'm hoping for it to come back in great shape!

Usually they respond within 2-3 days after they receive it. And usually it's e-mail; letter shows up later.

lens will be back as new.


I know more about gear than I know about photography :p
Gear List

  
  LOG IN TO REPLY
MRagon
THREAD ­ STARTER
Senior Member
953 posts
Likes: 1
Joined Sep 2009
Location: Tennessee
     
Dec 03, 2010 15:02 |  #72

coirchlid wrote in post #11389460 (external link)
$174 not bad. I'd be happy if I were you. Of course you've yet to see the lens.

Just curious. What type of surface did it fall on? How high was it?

Good luck.

I'm ok with the $174. Relieved actually. It fell on the concrete garage floor as I was lifting the bag from the floorboard of the car, so maybe 2 ft or a little less. Camera was attached and it landed smack on the end of the lens. Lens cap was on, lens hood was (unfortunately) not on.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
  LOG IN TO REPLY
MRagon
THREAD ­ STARTER
Senior Member
953 posts
Likes: 1
Joined Sep 2009
Location: Tennessee
     
Dec 09, 2010 09:24 |  #73

My lens finally arrived back home today on the Fedex truck. Yay! It looks and works perfect. There's not a mark on it. It talks about a new cover and parts but the estimate said labor only and that is the amount I was charged. Here is what they wrote for "Service Details"

Your product has been examined and it was found that the external cover had suffered some kind of shock damage the unit did not function properly. The external cover was replaced and product functions were confirmed. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.


Canon 7D | Canon G12 | 10-22mm f3.5-4.5 |17-55mm f2.8 IS | 24-105mm f4L IS USM | 70-200 f4L IS | Ʃ 30 f1.4 | 50mm f1.4 | 85mm f1.8 | 100mm f/2.8L IS Macro | 430EX II | LumoPro LP 160

  
  LOG IN TO REPLY
John ­ the ­ Geek
Senior Member
Avatar
911 posts
Joined Nov 2009
Location: South Bend, IN
     
Dec 09, 2010 09:53 |  #74

MRagon wrote in post #11422135 (external link)
My lens finally arrived back home today on the Fedex truck. Yay! It looks and works perfect. There's not a mark on it. It talks about a new cover and parts but the estimate said labor only and that is the amount I was charged. Here is what they wrote for "Service Details"

Your product has been examined and it was found that the external cover had suffered some kind of shock damage the unit did not function properly. The external cover was replaced and product functions were confirmed. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.

So they just charged you for their time? That is awesome!

=)


Canon Gear: 7D Gripped :: 16-35mm ƒ/2.8L II :: 24-70mm ƒ/2.8L :: 70-200mm ƒ/2.8L IS II :: 28mm ƒ/1.8 :: 50mm ƒ/1.4 :: 85mm ƒ/1.8 :: 200mm ƒ/2.8L II :: 180mm ƒ/3.5L Macro :: Extenders 1.4x II and 2x II :: Speedlites 430EX II (x2) and MT-24EX Macro Twin Lite
www.focalmagic.com (external link) (Under construction)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

9,414 views & 0 likes for this thread
I dropped my lens, what do I do? Please advise!
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member was a spammer, and banned as such!
997 guests, 364 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.