Not sure if this is more of a rant or question but I wanted to see if this is a normal thing.
The very first of Nov I purchased the Genesis 300b strobe with power pack from Calumet.com. The next day I received an email saying the item was backorded and they would have it in 2-4 weeks.
As usual when you purchase a item you have a need for it so I called their customer service to find out if they had any ideas when they would get it in. The rep I talked to said it should be about two weeks since they were being shipped in and where currently "waiting to clear customs".
Well, 4 weeks came and passed so I sent them an email asking what the status was and if I should start looking for other options since I was hoping to use this strobe for some Christmas portrait sessions.
Another week went by and I never heard anything back. I sent another email asking why I haven't heard back and a couple hours later I received a reply apologizing for the slow response and that it would be another 60-90 days till they got them.
Really??? Another 8-13 weeks? So from the time I ordered them till I could get them might be going on to 5 months???
Is this a common thing to happen? If I had the money I could order a custom car and have it before then. Of course I wouldn't be buying the genesis series of lights as well. I know it's not because I'm buried on the backordered list since a couple weeks ago when I was in the Chicago store they looked it up and I was third on the list.
Has anyone else had problems like this when trying to order lights? I would really like to just cancel this and go with something else but already have items that use the genesis mount.
Anyways.. sorry for the rant I'm just a little disappointed with the service.