Pro9500 jamming consistently

Hi Everyone,

I run a photography business and utilize 2 pro9500 printers running simontaneously. Right as the busiest time of the year ended, the 24th, both printers wouldn't stop jamming?

Here's the situation. I use 4x6/5x7 ilford smooth pearl in both printers, never had a jamming problem. A problem with supply inventory, I was forced to rush out to a near by staples and pick up a few boxes of canon plus glossy II. Printer still printing fine at this point. A few days later, I then received my boxes of Ilford smooth pearl. One printer(my newer one) was currently in the middle of printing using glossy paper, so I loaded the Ilford pearl into the 2nd printer (the older one) and began printing like usual.

This is where the problems began. The printer would feed the paper in, then jam. I'd remove the jam and resume printing. Problem continued. So figuring it was a problem with the printer, I switched to my newer pro9500 and started printing with the pearl paper. Suddenly, this printer started jamming after it had just been running so smoothly with the glossy paper. It doesn't take a genius to realize that the switch BACK to Ilford pearl was causing the jams. Anyone have any input on this matter?

Any help would be greatly appreciated. Orders are piling up!

-Tyler

Try cleaning the rollers for the paper feed. You'll need a few sheets of plain paper. You should be good to go after the cleaning

Cleaning the Paper Feed Rollers
The feed roller cleaning function allows you to clean the paper feed roller. Perform feed roller cleaning when there are paper particles sticking to the paper feed roller and paper is not fed properly.

The procedure for cleaning the feed rollers is as follows:

Roller Cleaning
Prepare the printer

Remove all sheets of paper from the paper source from which paper could not be properly fed.

Open the printer driver setup window

Click Roller Cleaning on the Maintenance tab

The Roller Cleaning dialog box opens.

Select Rear Tray or Cassette, and click OK

The confirmation message appears.

Execute paper feed roller cleaning

Make sure that the printer is on and click OK.
Paper feed roller cleaning starts.

Complete paper feed roller cleaning

After the rollers have stopped, follow the instruction in the message, load three sheets of plain paper into the selected paper source of the printer, and click OK.

Paper will be ejected and feed roller cleaning will be completed.

Hi,

Fixed the problem, excellent! Thanks so much for your help.

-Tyler