7dayshop -ink cartridges

Glad you're keeping us updated on this, rayk. I'll be curious to see how this turns out.

Update...............

Further to my last posts, three things:

1. The promised phone call from Canon rep did not come (am I surprised), but I am going past their UK head office today, so I will call in.

2. I have email and fax the company again (7Dayshop.com) again, no answer.

3. I did come across another on line company, whilst on Ebay, on the same island (Guernsey), I placed an order with them, the goods arrived within a week, no problem.

What was the other company Ray? I'm always on the lookout but as I said above I'm currently using justinkandpaper.

Neil

da_nige wrote in post #11622907
What was the other company Ray? I'm always on the lookout but as I said above I'm currently using justinkandpaper.

Neil

Do a search on Ebay for "day2dayshop"
Order paced on 6/01/11 - delivered complete on the 11/01/11

Thanks, justinkandpaper are cheaper though (for both the pixma pro 9000 and 9500)

Neil

Update2...............

Spoke to a senior manager at Canon UK head office today (he even gave me his personal mobile!!).
I had to send him an email with all the details, anyhow he got 7Dayshop to call me (number withheld), full of excusses how busy they had been etc, they tell me that my order was sent 4 days ago (we will see), so I gave them one more week for the goods to arrive, which i feel is more than fair, after that, they say if I email them again if the goods are not here I would get a full refund.

The person at 7Dayshop said they had read through my case and could understand why I was upset!!!!!!!!!!!!, I asked the person for their name, they would only give me their 1st name, also they would not give direct email address for contact, only contact method was via website form.

They tell me that soon they will have a new website that will solve their problems!!

Anyhow, at this point full marks to Canon for getting them to answer me, now we will just wait and see.

To be continued.............​..

If you ever deal with them again, you're a lot more charitable than I am! They need a lot more changes than just a new web site.

ncjohn wrote in post #11624868
If you ever deal with them again, you're a lot more charitable than I am! They need a lot more changes than just a new web site.

Hell will freeze before I deal with them again!!!!!!!!!!!!!!!

I'm sorry for your luck but the price better be absolutely fantastic to put up with this kind of treatment. Why mess around, cancel the order with your CC and them, if possible, and move on. I doubt anyone reading this would buy from them now.

mx502 wrote in post #11631852
I'm sorry for your luck but the price better be absolutely fantastic to put up with this kind of treatment. Why mess around, cancel the order with your CC and them, if possible, and move on. I doubt anyone reading this would buy from them now.

I have since found better prices and have moved on, just trying to refund!!!!!!!!

Call your CC company. In the US, if you call them and maybe provide them with all the info you've given us, they'll force the business to give you a refund. If the business refuses, they'll just do a chargeback, which is very bad for the business.

Usually, it never gets that far; as soon as the CC company contacts the business they agree to an immediate refund. Or if you just tell the business you're going to ask your CC company to do a chargeback, the business immediately refunds your money. (Which, incidentally, is exactly what happened with Amazon: That "non-cancellable" order got canceled instantly.)

ncjohn wrote in post #11632675
Call your CC company. In the US, if you call them and maybe provide them with all the info you've given us, they'll force the business to give you a refund. If the business refuses, they'll just do a chargeback, which is very bad for the business.

Usually, it never gets that far; as soon as the CC company contacts the business they agree to an immediate refund. Or if you just tell the business you're going to ask your CC company to do a chargeback, the business immediately refunds your money. (Which, incidentally, is exactly what happened with Amazon: That "non-cancellable" order got canceled instantly.)

Uk nearly the same, we just get a form we have to fill out & sign.

Update 3...............

Some of the items arrived today, I have emailed a copy of the image below to Canon (sorry it was taken on a phone), this is how the cartridges arrived, just in a jiffy bag, not in a cardboard Canon outer box!!!!, are they real or fake - waiting to hear from Canon, the story continues.

HTTP response: 404 | MIME changed to 'image/gif' | Byte size: ZERO | PHOTOBUCKET ERROR IMAGE

They'll probably be real. A lot of the Guernsey stores send cartridges out of their cardboard box to keep postage down.

7dayshop are reputable and your experience is definitely not the norm

Rayk wrote in post #11638957
Update 3...............

Some of the items arrived today, I have emailed a copy of the image below to Canon (sorry it was taken on a phone), this is how the cartridges arrived, just in a jiffy bag, not in a cardboard Canon outer box!!!!, are they real or fake - waiting to hear from Canon, the story continues.

HTTP response: 404 | MIME changed to 'image/gif' | Byte size: ZERO

Funnily enough, I ordered a full set of inks last week for my Epson SP R300. I usually use Cartridgepeople but they had none in stock so I went to Amazon and bought a full set of inks from one of their sellers who just happens to be 7dayshop. I have used 7dayshop many times in the past without any problems so I had no qualms with using them again for this purchase.

The package I was expecting to arrive should have looked like this:

HTTP response: 404 | MIME changed to 'text/html' | Byte size: ZERO

IMAGE LINK: http://img841.imagesha​ck.us/i/imag0069j.jpg/

Me wrote:
I ordered an Epson Original T0487 Six Pack, some of which turned up today...the ink is not packaged as shown in the picture and I have bought this item before from other vendors and it always comes packaged in its original packaging that looks like this: http://ecx.images-amazon.com …BRIEsiL._SL500_​AA300_.jpg
4 out of 6 of the ink cartridges arrived today in 2 separate packages with 2 cartridges in each package. The cartridges are individually wrapped still in their vacuum packed wrappers though.

My questions are these: why have the cartridges been taken from their original packaging and separated into pairs? Where is the 3rd pair of cartridges? Are these still genuine Epson ink cartridges?

This has made me question the validity of the original OEM cartridges you have supplied and makes me wonder whether they are of the same quality I would expect them to be had they been packaged as they should have been.

I have shopped with 7dayshop many times in the past but always from the 7dayshop website. This episode has made me consider my future purchases and whether or not I will have to look to alternative retailers.

I look forward to hearing your prompt reply on this matter.

Michael Green.

Suffice to say I have yet to receive a reply!