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Thread started 01 Feb 2011 (Tuesday) 14:49
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Adorama can't track their own stock?

 
arentol
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Feb 01, 2011 14:49 |  #1

I ordered a lens from Adorama on Sunday. Monday evening I received a notice that it was on backorder. However, even now you can still order the lens on their site without receiving any notice it is not in stock.

B&H is my usual choice for purchasing photography equipment with Adorama being a close second choice. In this case it was only a free UV filter for the lens, saving me ~$25 or so, that made me go with Adorama. However, if I had known they didn't even have the lens in stock I would have just gone with B&H. Fortunately I am not in a rush and can wait it out if I need to, but it is still rather annoying they can't keep their site up to date with their stock.


5D3 | Rokinon 14 f/2.8 | 16-35L II | TS-E 24L | Tamron 24-70 f/2.8 | Tamron 28-75 f/2.8 | Voigtlander 40 f/2.0 | Σ 50 f/1.4 | MP-E 65 | 70-200 2.8L IS II | Σ 85 f/1.4 | Zeiss 100 f/2 | Σ 120-300 f/2.8 OS | 580 EX II | 430 EX II | Fuji X10 | OM-D E-M5 | http://www.mikehjphoto​.com/ (external link)
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shoturtle
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Feb 01, 2011 14:54 |  #2

Actually the same has happen at BH, it is all about inventory. They system showed it was instock as I called them, when I went down there. The system still show instock. But once they looked for it, it was no where to be found. It actually happens with allot of companies, including amazon. Where the inventory does not match up. That is why they do a complete inventory every so often to get the system more updated.


Traveling is my passion, so I am a major Frequent Flyer.
Canon 60D, T1i/500D, Eos 1, Eos 630, and Olympus epl-1. Current Canon Lenses ef 100 2.8, ef 85 1.8, ef 50 1.4, ef 28 1.8, ef 50 1.8,ef 28-135, ef 70-300, ef-s 18-55, ef-s 55-250, 500D close up lens. Current Olympus lenses oly m4/3 14-42, oly 4/3 35mm 3.5 macro with m4/3 adapter, panasonic 45-200, panasonic 20 1.7. And a Part time Pentax K-X shooter.

  
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thenextguy
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Feb 01, 2011 15:22 |  #3

Yeah, that happened to me a few times. Pretty annoying.


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arentol
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Feb 01, 2011 15:54 |  #4

shoturtle wrote in post #11757554 (external link)
Actually the same has happen at BH, it is all about inventory. They system showed it was instock as I called them, when I went down there. The system still show instock. But once they looked for it, it was no where to be found. It actually happens with allot of companies, including amazon. Where the inventory does not match up. That is why they do a complete inventory every so often to get the system more updated.

The difference here is that they apparently have known for at least 18 hours now that they have no stock and they still haven't updated their site which implies they have no intent to do so.


5D3 | Rokinon 14 f/2.8 | 16-35L II | TS-E 24L | Tamron 24-70 f/2.8 | Tamron 28-75 f/2.8 | Voigtlander 40 f/2.0 | Σ 50 f/1.4 | MP-E 65 | 70-200 2.8L IS II | Σ 85 f/1.4 | Zeiss 100 f/2 | Σ 120-300 f/2.8 OS | 580 EX II | 430 EX II | Fuji X10 | OM-D E-M5 | http://www.mikehjphoto​.com/ (external link)
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shoturtle
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Feb 01, 2011 15:57 |  #5

I have seen site updates take forever, with all the big companies. Hate to say it but that is normal with all retailer. Updates on the website, and the in store system to do not match up allot of time.


Traveling is my passion, so I am a major Frequent Flyer.
Canon 60D, T1i/500D, Eos 1, Eos 630, and Olympus epl-1. Current Canon Lenses ef 100 2.8, ef 85 1.8, ef 50 1.4, ef 28 1.8, ef 50 1.8,ef 28-135, ef 70-300, ef-s 18-55, ef-s 55-250, 500D close up lens. Current Olympus lenses oly m4/3 14-42, oly 4/3 35mm 3.5 macro with m4/3 adapter, panasonic 45-200, panasonic 20 1.7. And a Part time Pentax K-X shooter.

  
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shoturtle
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Feb 01, 2011 15:59 |  #6

PS

This is comman to all retailer, not just photography.


Traveling is my passion, so I am a major Frequent Flyer.
Canon 60D, T1i/500D, Eos 1, Eos 630, and Olympus epl-1. Current Canon Lenses ef 100 2.8, ef 85 1.8, ef 50 1.4, ef 28 1.8, ef 50 1.8,ef 28-135, ef 70-300, ef-s 18-55, ef-s 55-250, 500D close up lens. Current Olympus lenses oly m4/3 14-42, oly 4/3 35mm 3.5 macro with m4/3 adapter, panasonic 45-200, panasonic 20 1.7. And a Part time Pentax K-X shooter.

  
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thenextguy
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Feb 01, 2011 16:06 |  #7

It's common, but it can be fixed.

Amazon's website can tell you exactly how many of each item they have in stock.


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shoturtle
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Feb 01, 2011 16:21 |  #8

yes they can, but I have order books form amazon, and gotten a notice that it was out of stock the next day.


Traveling is my passion, so I am a major Frequent Flyer.
Canon 60D, T1i/500D, Eos 1, Eos 630, and Olympus epl-1. Current Canon Lenses ef 100 2.8, ef 85 1.8, ef 50 1.4, ef 28 1.8, ef 50 1.8,ef 28-135, ef 70-300, ef-s 18-55, ef-s 55-250, 500D close up lens. Current Olympus lenses oly m4/3 14-42, oly 4/3 35mm 3.5 macro with m4/3 adapter, panasonic 45-200, panasonic 20 1.7. And a Part time Pentax K-X shooter.

  
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arentol
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Feb 01, 2011 16:28 |  #9

For a large online retailer If from the time a stock guy knows something is out of stock to the time your website is updated takes more than 1 minute then you have a problem with your systems. 18 hours is entirely unacceptable.

For a mom-and-pop shop this is a different matter, but for a major retailer, it just erodes customer confidence and loses you sales when your competitors can do it better. It is well worth putting a little extra time, effort, and $$ to get this kind of system working right. Especially when much of your stock sells for thousands of dollars, not just tens or hundreds.


5D3 | Rokinon 14 f/2.8 | 16-35L II | TS-E 24L | Tamron 24-70 f/2.8 | Tamron 28-75 f/2.8 | Voigtlander 40 f/2.0 | Σ 50 f/1.4 | MP-E 65 | 70-200 2.8L IS II | Σ 85 f/1.4 | Zeiss 100 f/2 | Σ 120-300 f/2.8 OS | 580 EX II | 430 EX II | Fuji X10 | OM-D E-M5 | http://www.mikehjphoto​.com/ (external link)
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ArinX
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Feb 01, 2011 16:30 |  #10

At least you got a notice, ordered a 1d Mk4 from beach camera and paid for next day air. Called and confirmed it would ship that day. 4 days later I was told it was never in stock.


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cgroh89
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Feb 01, 2011 16:33 |  #11

Having done data inventory work for a large company, there is alot involved in getting that information from the database to the website. Our company did site updates once a week. If it was a big enough issue that say something was crazy under priced and word spread online we would force an update. I since left that company but it had happened enough that they switch it to once a night they update the site . It isnt as simple as clicking "back ordered" or out of stock.


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keyframe14
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Feb 01, 2011 16:38 |  #12

I never liked Adorama, they did the same think with a cf card i order thru amazon. Never bought anything from them since.


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shoturtle
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Feb 01, 2011 17:21 |  #13

Well it has happen to me with amazon, where they still listed the book as instock when it was out Sorry but I have seen it at many different online.

arentol wrote in post #11758171 (external link)
For a large online retailer If from the time a stock guy knows something is out of stock to the time your website is updated takes more than 1 minute then you have a problem with your systems. 18 hours is entirely unacceptable.

For a mom-and-pop shop this is a different matter, but for a major retailer, it just erodes customer confidence and loses you sales when your competitors can do it better. It is well worth putting a little extra time, effort, and $$ to get this kind of system working right. Especially when much of your stock sells for thousands of dollars, not just tens or hundreds.


Traveling is my passion, so I am a major Frequent Flyer.
Canon 60D, T1i/500D, Eos 1, Eos 630, and Olympus epl-1. Current Canon Lenses ef 100 2.8, ef 85 1.8, ef 50 1.4, ef 28 1.8, ef 50 1.8,ef 28-135, ef 70-300, ef-s 18-55, ef-s 55-250, 500D close up lens. Current Olympus lenses oly m4/3 14-42, oly 4/3 35mm 3.5 macro with m4/3 adapter, panasonic 45-200, panasonic 20 1.7. And a Part time Pentax K-X shooter.

  
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Feb 01, 2011 17:31 |  #14

arentol wrote in post #11758171 (external link)
For a large online retailer If from the time a stock guy knows something is out of stock to the time your website is updated takes more than 1 minute then you have a problem with your systems. 18 hours is entirely unacceptable.

For a mom-and-pop shop this is a different matter, but for a major retailer, it just erodes customer confidence and loses you sales when your competitors can do it better. It is well worth putting a little extra time, effort, and $$ to get this kind of system working right. Especially when much of your stock sells for thousands of dollars, not just tens or hundreds.

Really, it erodes consumer confidence? If it happens, just move on, either leave the order alone or cancel and go somewhere else. It is a much larger logistical nightmare than you make it out to be. There are too many human elements involved to make this bulletproof. And..... before the next comment is made that would logically follow that statement, be careful what you ask for. :)


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Mark1
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Feb 01, 2011 18:03 |  #15

I highly doubt the web site and the inventory controll program are connected that well. I know our here is not. It does not update all day. It updates once at 3 am. So if you have to get an item for someone standing at the counter for an exchange you are right away off by one as it technicaly was not sold. But the system will catch it at 3am. The same if we sell out of an item. The web showes nothing different till 3am. And I highly doubt there is someone who just sits there and updates the stock quantitys on the web site. So no, i agree, they probably have no intention to "fix" it.

Is it a pain, sure. Especially if you have a last minute job and need the equipment in the morning. But it is also just the way it is sometimes. Never buy from them again if you want, but soon you will be out of places to buy from. Everybody misses once in a while.


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Adorama can't track their own stock?
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