Is my G10 dead?

I wonder if anyone has had a similar experience

My G10 is now about twenty months old. Over the past week or two I have noticed that on occasion the lens didn't make it all the way out when I switched it on, but if I switched the camera off and on again then everything was fine.

This evening I switched the camera on. The lens opened correctly. Then I brought the camera up to take a picture, and the image on the LCD froze (incidnetally, the battery was still showing three bars).

None of the buttons seemed to do anything, including the power button. So I removed the battery and then put it back in.

Absolutely nothing appears to be happening on the camera. No LEDs come on, there is no apparent attempt to retract the lens, nothing.

The camera is stuck with the lens open, and nothing I can do can make the camera retract the lens or show any other sign of life. Not a flicker of the LCD, not a single LED even briefly flashing.

Any suggestions?

regards,
/alan

others know more about this then I and can probably give exact instructions but....plug it into your computer and reset to factory settings, or what ever it's called.

Good suggestion, thank you. I tried it... the computer didn't even seem to be aware of the existence of the camera... not even the "cah-lunk" of "new device detected"

regards,
/alan

that sounds like my dead G5 that went swimming.

I'm pretty sure it didn't get wet, but it sure ain't happy... It has gone to Canon hospital; I'll let you know what the outcome is...

regards,
/alan

alan_potter wrote in post #11778305
I'm pretty sure it didn't get wet, but it sure ain't happy... It has gone to Canon hospital; I'll let you know what the outcome is...

regards,
/alan

Shall we light candles and hold a midnight vigil?

BobsYourUncle wrote in post #11780013
Shall we light candles and hold a midnight vigil?

If you think it might help

regards,
/alan

Should anyone be interested, it is now returned and apparently working fine. An internal screw came loose and shorted out the main logic board

regards,
/alan

alan_potter wrote in post #11957051
Should anyone be interested, it is now returned and apparently working fine. An internal screw came loose and shorted out the main logic board

regards,
/alan

The G9's do that too. It's a known bug, Canon repaired mine without charge because I told the service place to search their database, and they found confirmation.

Quite a number of people have reported similar issues here.

Here's hoping they've used Loctite this time

alan_potter wrote in post #11957051
Should anyone be interested, it is now returned and apparently working fine. An internal screw came loose and shorted out the main logic board

regards,
/alan

Thought that was fixed after the G9 .
Did Canon fix it for you at no cost ?

It was fixed for me under an extended warranty I took out when I bought the camera... no idea whether the insurance company would be reimbursed by Canon...

regards,
/alan